We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests.
Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills:
Fluent in the English language
Strong interpersonal skills and ability to interact favorably with a wide variety of people
Highly self-motivated with reasoning skills
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11)
Knowledge of Mac OS X is desirable
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
Knowledge of Antivirus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to articulate and maintain attention to technical details
Ability to open a computer and replace defective components
Desire to learn new skills
Ability to follow through and document issues as well as resolutions
Ability to work in a team-oriented, collaborative environment
Familiar with Microsoft Active Directory a plus
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