Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
JOB SUMMARY
Calero, the leading technology expense management solution for complex enterprises, is looking for a Junior MDM Analyst, in a hybrid capacity for our Cannock, Tunbridge Wells or Edinburgh office. Reporting to the Service Operations manager (SOM). You will be providing high quality market data administration, Market Data Management (MDM) inventory support and vendor management to our global managed service customers. This role is an entry level, integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organisation. The key activities are to ensure the costs are allocated accurately within the software, reconcile market data invoices and prepare reports on a monthly and ad hoc basis. You will become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business. You will be promoting the managed service activities, new features and projects that may benefit the customer and increase revenues. In collaboration with your team members, you will be essential in demonstrating the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations. You will be contributing to and participating in regular service review meetings or conference calls with customers and relevant staff members.
This position is ideal for a graduate individual who likes working in a fast-paced environment, looking for a challenge and is great with numbers.
ESSENTIAL JOB RESPONSIBILITIES
Process requests from our customers in a way that will delight them
Maintain market data inventory accurately using Calero’s cutting edge MDM software
Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
Support development and maintenance of bespoke client functionality
Co-ordinate software updates within our global team, including internal testing
Assist Customer in User Acceptance Testing
Prepare, monitor, verify and distribute reports on a regular basis, regarding Service Level Agreement metrics
Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
Own all relevant documentation, including customer process documents, keeping them up to date
EDUCATION/SPECIAL LICENSES OR CERTIFICATION
Preferred degree in IT/Finance/Business related subject
SKILLS
Excellent Excel skills
Basic SQL skills desirable but not essential
COMPETENCIES
Excellent verbal, written, and non-verbal communication skills
Lead by example by maintaining strong ethics, values, trust and integrity
Problem solving and technical skills
Excellent detection for errors in detailed numerical reports
Recommend/take corrective action promptly and proactively
Ability to work independently and collaboratively with all levels of staff and management
BENEFITS
Private Healthcare for you and your immediate family
Gym Membership at Nuffield Health or equivalent
Life Insurance (pay out being 4 times your salary)
Competitive Paternity and Maternity Package
Team Building Budget and Employee Events
Office Drinks, Snacks, Coffee etc.
Volunteer Day
Flexible Bank Holiday Policy
SALARY
The salary for this position is £23,800 per annum.
Please note that candidates must have the right to work in the UK now and in the future as Calero are unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.
#J-18808-Ljbffr
JOB SUMMARY
Calero, the leading technology expense management solution for complex enterprises, is looking for a Junior MDM Analyst, in a hybrid capacity for our Cannock, Tunbridge Wells or Edinburgh office. Reporting to the Service Operations manager (SOM). You will be providing high quality market data administration, Market Data Management (MDM) inventory support and vendor management to our global managed service customers. This role is an entry level, integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organisation. The key activities are to ensure the costs are allocated accurately within the software, reconcile market data invoices and prepare reports on a monthly and ad hoc basis. You will become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business. You will be promoting the managed service activities, new features and projects that may benefit the customer and increase revenues. In collaboration with your team members, you will be essential in demonstrating the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations. You will be contributing to and participating in regular service review meetings or conference calls with customers and relevant staff members.
This position is ideal for a graduate individual who likes working in a fast-paced environment, looking for a challenge and is great with numbers.
ESSENTIAL JOB RESPONSIBILITIES
Process requests from our customers in a way that will delight them
Maintain market data inventory accurately using Calero’s cutting edge MDM software
Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
Support development and maintenance of bespoke client functionality
Co-ordinate software updates within our global team, including internal testing
Assist Customer in User Acceptance Testing
Prepare, monitor, verify and distribute reports on a regular basis, regarding Service Level Agreement metrics
Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
Own all relevant documentation, including customer process documents, keeping them up to date
EDUCATION/SPECIAL LICENSES OR CERTIFICATION
Preferred degree in IT/Finance/Business related subject
SKILLS
Excellent Excel skills
Basic SQL skills desirable but not essential
COMPETENCIES
Excellent verbal, written, and non-verbal communication skills
Lead by example by maintaining strong ethics, values, trust and integrity
Problem solving and technical skills
Excellent detection for errors in detailed numerical reports
Recommend/take corrective action promptly and proactively
Ability to work independently and collaboratively with all levels of staff and management
BENEFITS
Private Healthcare for you and your immediate family
Gym Membership at Nuffield Health or equivalent
Life Insurance (pay out being 4 times your salary)
Competitive Paternity and Maternity Package
Team Building Budget and Employee Events
Office Drinks, Snacks, Coffee etc.
Volunteer Day
Flexible Bank Holiday Policy
SALARY
The salary for this position is £23,800 per annum.
Please note that candidates must have the right to work in the UK now and in the future as Calero are unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.
#J-18808-Ljbffr
