Junior Service Desk Analyst

·
Full time
Location: East Grinstead
· ·
Category: IT & Technology
Endeavour Recruitment require a Junior Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side as a 1st Line Support Analyst. Previous experience is not essential for this role, but a keen interest in IT and a willingness to learn quickly are essential. Previous customer service experience and, in particular, ITIL awareness or Foundation certification are preferred. The successful candidate will be flexible by nature, enthusiastic, and self-motivated. You should have excellent problem-solving skills, be a good team player, able to cope under pressure, and have previous experience of working to strict SLAs both for the team and individual targets. The salary for this role is in the region of £22,000 depending upon experience. In addition to the competitive salary, our client provides an excellent benefits package including bonus schemes, healthcare, plus much more. Our client welcomes all applications and will provide training for the right candidate if necessary. Preferred Candidate Experience:

ITIL Accreditation or working towards/previous Customer Service experience Windows 7 MS Office 2010 / 2013 Previous 1st Line Support Experience Experience of working to SLAs both Team and Individual If you don’t have all of the required experience, then please still apply as our client is keen to find the “right person” for the role regardless of experience.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details