Career Opportunities: Junior Service Desk Analyst (FTC) (10681)
Requisition ID
10681
- Posted -
Technology
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London Job Title: Service Desk Analyst Department: Technology LOCATION: Marble Arch, London (Hybrid - 4 days in office) REPORTING TO: Service Desk Lead TYPE OF CONTRACT: 12 month Fixed Term Contract PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our recent engagement survey, 93% of our employees stated they were proud to work for British Land! THE ROLE We are seeking an individual who is enthusiastic about technology with a basic understanding of how an IT service desk operates with experience in a customer-facing role. Problem-solving and communication skills are essential. You will be passionate about excellent customer care and have an eye for detail. This role is based within our corporate head office and has exposure to our executive leadership team. You will be comfortable working to deadlines and be able to manage your time and workload to ensure customer satisfaction and meet service level targets. No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities. The role is part of a small team, covering our business hours of 0800-1800 (Monday to Friday), and the role holder will be expected to work 2 shift patterns to cover these hours, namely 0800-1630, and 0930-1800. WHAT YOU’LL DO Provision of first line IT support to all users of the company network (includes internal and external customers) Providing exceptional customer service to all users Supporting the Service Desk Lead with identifying opportunities for improvement and implementing changes Working as a team to build a Service Desk knowledge base Management of the service desk ticket queue, ensuring tickets are processed within agreed service levels Creation and administration of user accounts on all group technology supported systems Build devices, following agreed build processes Work closely with other IT teams to ensure swift ticket resolution VIP support to senior company executives Support meeting room equipment to ensure stability of technology and user experience ABOUT YOU Previous experience in a customer-facing or IT service desk role Basic understanding/exposure of Windows 11 & Microsoft 365 Self-motivated Familiarity with IT operations is advantageous OUR SHARED VALUES Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values, and are excited about our purpose, we’d love to hear from you! We are committed to providing an accessible and inclusive process. #LI-Hybrid Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
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Requisition ID
10681
- Posted -
Technology
-
London Job Title: Service Desk Analyst Department: Technology LOCATION: Marble Arch, London (Hybrid - 4 days in office) REPORTING TO: Service Desk Lead TYPE OF CONTRACT: 12 month Fixed Term Contract PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our recent engagement survey, 93% of our employees stated they were proud to work for British Land! THE ROLE We are seeking an individual who is enthusiastic about technology with a basic understanding of how an IT service desk operates with experience in a customer-facing role. Problem-solving and communication skills are essential. You will be passionate about excellent customer care and have an eye for detail. This role is based within our corporate head office and has exposure to our executive leadership team. You will be comfortable working to deadlines and be able to manage your time and workload to ensure customer satisfaction and meet service level targets. No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities. The role is part of a small team, covering our business hours of 0800-1800 (Monday to Friday), and the role holder will be expected to work 2 shift patterns to cover these hours, namely 0800-1630, and 0930-1800. WHAT YOU’LL DO Provision of first line IT support to all users of the company network (includes internal and external customers) Providing exceptional customer service to all users Supporting the Service Desk Lead with identifying opportunities for improvement and implementing changes Working as a team to build a Service Desk knowledge base Management of the service desk ticket queue, ensuring tickets are processed within agreed service levels Creation and administration of user accounts on all group technology supported systems Build devices, following agreed build processes Work closely with other IT teams to ensure swift ticket resolution VIP support to senior company executives Support meeting room equipment to ensure stability of technology and user experience ABOUT YOU Previous experience in a customer-facing or IT service desk role Basic understanding/exposure of Windows 11 & Microsoft 365 Self-motivated Familiarity with IT operations is advantageous OUR SHARED VALUES Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values, and are excited about our purpose, we’d love to hear from you! We are committed to providing an accessible and inclusive process. #LI-Hybrid Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
#J-18808-Ljbffr
