Junior Service Desk Engineer - Start Your IT Career Today!
Are you passionate about technology and eager to develop your skills in a supportive, innovative environment? Our client, a forward-thinking IT solutions provider, is looking for a motivated Junior Service Desk Engineer to join their dynamic team.
Location:
Horsham (Must be a driver with your own transport)
Salary:
£18,000 - £25,000 DOE
Hours:
Monday - Friday, 09:00 - 17:30
About the Company:
Our client is a leading IT outsourcing and managed services provider, delivering innovative solutions to SMEs. They pride themselves on fostering a friendly, motivated workplace where employees can grow and thrive.
The Role:
As a Junior Service Desk Engineer, you'll be the first point of contact for clients, resolving IT issues while gaining valuable hands-on experience. This role is ideal for someone starting their IT career who's keen to learn from industry professionals.
Key Responsibilities: Respond to client IT requests via phone and email, ensuring timely follow-ups. Log and manage tickets in AutoTask, keeping clients informed of progress. Provide remote IT support using RMM systems and address outstanding alerts. Visit client sites in the South-East and London for on-site support as needed. Monitor backup systems and maintain up-to-date configurations and policies. Identify potential sales opportunities and refer them to the Account Management team. Prioritise and manage the work queue, ensuring accurate task documentation. Recognise when to escalate tickets and assist in timely resolutions. Support installations and projects to aid the Projects team and develop your skills. Maintain strong client relationships by delivering excellent service and managing expectations. Keep workspaces and tools organised for maximum efficiency. Complete recurring tasks (e.g., backup and CCTV checks) promptly and accurately. Identify opportunities for personal development to grow within the role.
Key Skills and Competencies: Ability to manage tasks independently and stay organised. Excellent communication skills, especially in challenging situations. Respect for confidentiality when handling client information. Strong teamwork and interpersonal skills. Attention to detail and problem-solving abilities. Active listening and sound decision-making skills. Confidence in using computers and IT systems.
Why Join? Kickstart your IT career with a company that prioritises your growth and development. Learn from experienced professionals, build your skills, and make a real impact as part of a supportive, forward-thinking team.
Ready to take the first step in your IT career? Apply now!
#J-18808-Ljbffr
Are you passionate about technology and eager to develop your skills in a supportive, innovative environment? Our client, a forward-thinking IT solutions provider, is looking for a motivated Junior Service Desk Engineer to join their dynamic team.
Location:
Horsham (Must be a driver with your own transport)
Salary:
£18,000 - £25,000 DOE
Hours:
Monday - Friday, 09:00 - 17:30
About the Company:
Our client is a leading IT outsourcing and managed services provider, delivering innovative solutions to SMEs. They pride themselves on fostering a friendly, motivated workplace where employees can grow and thrive.
The Role:
As a Junior Service Desk Engineer, you'll be the first point of contact for clients, resolving IT issues while gaining valuable hands-on experience. This role is ideal for someone starting their IT career who's keen to learn from industry professionals.
Key Responsibilities: Respond to client IT requests via phone and email, ensuring timely follow-ups. Log and manage tickets in AutoTask, keeping clients informed of progress. Provide remote IT support using RMM systems and address outstanding alerts. Visit client sites in the South-East and London for on-site support as needed. Monitor backup systems and maintain up-to-date configurations and policies. Identify potential sales opportunities and refer them to the Account Management team. Prioritise and manage the work queue, ensuring accurate task documentation. Recognise when to escalate tickets and assist in timely resolutions. Support installations and projects to aid the Projects team and develop your skills. Maintain strong client relationships by delivering excellent service and managing expectations. Keep workspaces and tools organised for maximum efficiency. Complete recurring tasks (e.g., backup and CCTV checks) promptly and accurately. Identify opportunities for personal development to grow within the role.
Key Skills and Competencies: Ability to manage tasks independently and stay organised. Excellent communication skills, especially in challenging situations. Respect for confidentiality when handling client information. Strong teamwork and interpersonal skills. Attention to detail and problem-solving abilities. Active listening and sound decision-making skills. Confidence in using computers and IT systems.
Why Join? Kickstart your IT career with a company that prioritises your growth and development. Learn from experienced professionals, build your skills, and make a real impact as part of a supportive, forward-thinking team.
Ready to take the first step in your IT career? Apply now!
#J-18808-Ljbffr
