Junior Service Desk Engineer – Central London – On-site - £29,000 per year
FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Junior Service Desk Engineer.
The successful candidate will be responsible for providing technical software, hardware, and network problem resolutions on-site to clients whilst performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment.
Responsibilities include but are not limited to:
Ensure the smooth running of client systems and network infrastructure ensuring they get maximum benefits from them.
Log and investigate customer tickets, applying a permanent fix or an agreed workaround to restore service where possible.
Provide Level 1 Server, Network, and Desktop Technical Support, diagnosing customer issues and providing a high level of first-time fix.
End-to-end ownership of a customer ticket.
Manage and work to internal and customer SLA’s, escalating any concerns.
Manage client expectations through clear communications.
Work closely with customers to maintain and support the infrastructure.
Action hardware and software installations.
Create and maintain customer-specific infrastructure documentation.
Work closely with the Senior Engineers, sharing information to enable the resolution of issues confidently and effectively.
Experience and Qualifications:
6+ months experience of working in a customer-facing role.
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