The
Junior Support Advisor
will play a key role in supporting our sales teams with basic system queries and handling a range of technical and design-related tickets. Working closely with the Support Team, this role involves offering direct support, handling some technical tickets, assisting with integrations, and supporting new business process needs. You’ll also play a part in ensuring our products are properly tested before they go live. The part you’ll play
Basic system queries : Respond to straightforward internal enquiries regarding the Salesfire platform. These include resolving non-technical issues and questions that do not require creating a support ticket. Support ticket overflow : Provide support by handling simple technical queries when senior team members are unavailable. This includes product, integration, and testing tickets.
Testing tickets : Assist in testing new tools developed for clients to ensure they function properly before deployment. Integration support : Help clients with technical queries related to the integration of our tools, ensuring seamless onboarding. You’ll provide troubleshooting and guidance during this process. Product support : Address and resolve minor technical issues that clients encounter after the tools are live, ensuring a smooth experience.
New business design support : After the Business Development team completes a client call, you will create a design ticket based on the tools the client chooses, ensuring their specific needs are met. Dashboard creation : Post-demo, you’ll create client dashboards, connect the API to HubSpot, and add clients as users, ensuring they have access to the tools and resources needed. Basic coding : Utilise basic HTML and CSS skills to assist clients with styling requests, as well as managing blacklisting, whitelisting rules, and testing of tools. The skills you’ll need
Customer service skills : Ability to communicate clearly and effectively with other teams to resolve issues efficiently. Basic technical knowledge : Understanding of basic HTML and CSS for handling client requests and basic troubleshooting. Problem-solving ability : A methodical approach to troubleshooting and resolving technical issues. Attention to detail : Ensuring tickets and tasks are completed accurately and in a timely manner. Collaboration : Ability to work with cross-functional teams (Business Development, Product, and CSM teams) to provide efficient support. Experience with eCommerce platforms or SaaS-based customer support. Familiarity with support tools like HubSpot or ticketing systems. Previous experience in testing or quality assurance. The benefits
Competitive salary and benefits package. Flexible working hours for a balanced work-life approach after probation period. Opportunities for growth and learning through training programs. Collaborative and passionate team environment. TYPE: Permanent LOCATION: Middlesbrough, UK (or remote) SALARY: Competitive HOURS: Flexible HOLIDAYS: 24 days + bank holidays CLOSING DATE: 24th January 2025 Apply now
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Junior Support Advisor
will play a key role in supporting our sales teams with basic system queries and handling a range of technical and design-related tickets. Working closely with the Support Team, this role involves offering direct support, handling some technical tickets, assisting with integrations, and supporting new business process needs. You’ll also play a part in ensuring our products are properly tested before they go live. The part you’ll play
Basic system queries : Respond to straightforward internal enquiries regarding the Salesfire platform. These include resolving non-technical issues and questions that do not require creating a support ticket. Support ticket overflow : Provide support by handling simple technical queries when senior team members are unavailable. This includes product, integration, and testing tickets.
Testing tickets : Assist in testing new tools developed for clients to ensure they function properly before deployment. Integration support : Help clients with technical queries related to the integration of our tools, ensuring seamless onboarding. You’ll provide troubleshooting and guidance during this process. Product support : Address and resolve minor technical issues that clients encounter after the tools are live, ensuring a smooth experience.
New business design support : After the Business Development team completes a client call, you will create a design ticket based on the tools the client chooses, ensuring their specific needs are met. Dashboard creation : Post-demo, you’ll create client dashboards, connect the API to HubSpot, and add clients as users, ensuring they have access to the tools and resources needed. Basic coding : Utilise basic HTML and CSS skills to assist clients with styling requests, as well as managing blacklisting, whitelisting rules, and testing of tools. The skills you’ll need
Customer service skills : Ability to communicate clearly and effectively with other teams to resolve issues efficiently. Basic technical knowledge : Understanding of basic HTML and CSS for handling client requests and basic troubleshooting. Problem-solving ability : A methodical approach to troubleshooting and resolving technical issues. Attention to detail : Ensuring tickets and tasks are completed accurately and in a timely manner. Collaboration : Ability to work with cross-functional teams (Business Development, Product, and CSM teams) to provide efficient support. Experience with eCommerce platforms or SaaS-based customer support. Familiarity with support tools like HubSpot or ticketing systems. Previous experience in testing or quality assurance. The benefits
Competitive salary and benefits package. Flexible working hours for a balanced work-life approach after probation period. Opportunities for growth and learning through training programs. Collaborative and passionate team environment. TYPE: Permanent LOCATION: Middlesbrough, UK (or remote) SALARY: Competitive HOURS: Flexible HOLIDAYS: 24 days + bank holidays CLOSING DATE: 24th January 2025 Apply now
#J-18808-Ljbffr
