We are looking for a dedicated Junior Support Analyst with technical acumen and excellent communication skills. Ideal candidates will bring the following experience:
Up to two years in a customer-centric IT support role.
Experience in handling first-line support, service desk tasks, and troubleshooting IT issues.
Demonstrated ability in logging and prioritizing incoming support calls.
Windows support experience.
Proficiency in Office 365.
Strong problem-solving skills and a proactive approach to tackling technical challenges.
Excellent English communication skills (both written and verbal).
All applicants must reside in the UK and have the right to work.
In the Junior Support Analyst position, your early responsibilities will focus on essential tasks, such as logging calls and becoming familiar with our ticketing system and workflow. As you gain confidence and expertise with the core Microsoft products we support, you will gradually take on more complex aspects of the role, including:
Logging incoming support calls.
Ensuring support calls are taken promptly.
Managing support calls and ensuring timely response and resolution.
Liaising with customers to progress open calls for other members of the support department.
Day-to-day maintenance of internal systems for end users.
Setting up and supporting internal laptops and servers.
Performing ad hoc support as necessary.
Description
This is an exciting opportunity to join an innovative IT company known for providing powerful solutions across messaging, collaboration, and cloud technologies. The Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment. While the role primarily involves Microsoft product support, we will provide comprehensive training to equip you to tackle complex technical challenges over the first six to twelve months. During this initial period, you will receive in-depth training on the core Microsoft products we support, enabling you to develop a solid foundation in our systems and processes. Our company is committed to inclusivity and celebrates diversity. We encourage everyone to join and be themselves at work. As part of the Technical Support Department, you will play a crucial role in managing our customer support infrastructure. Location:
Portishead Work Arrangement:
Hybrid - Three days in the office and two days working from home (initially office-based for six months) Salary:
£24,000 - £28,000 Benefits: Fantastic office location by the Portishead Marina Company pension scheme (Standard Life) Profit share bonus based on company performance Company healthcare scheme after six months If you are passionate about IT support and eager to grow in a supportive environment, we look forward to receiving your application!
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This is an exciting opportunity to join an innovative IT company known for providing powerful solutions across messaging, collaboration, and cloud technologies. The Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment. While the role primarily involves Microsoft product support, we will provide comprehensive training to equip you to tackle complex technical challenges over the first six to twelve months. During this initial period, you will receive in-depth training on the core Microsoft products we support, enabling you to develop a solid foundation in our systems and processes. Our company is committed to inclusivity and celebrates diversity. We encourage everyone to join and be themselves at work. As part of the Technical Support Department, you will play a crucial role in managing our customer support infrastructure. Location:
Portishead Work Arrangement:
Hybrid - Three days in the office and two days working from home (initially office-based for six months) Salary:
£24,000 - £28,000 Benefits: Fantastic office location by the Portishead Marina Company pension scheme (Standard Life) Profit share bonus based on company performance Company healthcare scheme after six months If you are passionate about IT support and eager to grow in a supportive environment, we look forward to receiving your application!
#J-18808-Ljbffr
