Department: Operations
Reporting to: Operations Supervisor
Core Hours: Monday-Friday 8.45am – 5.30pm
Location: Based at our Exeter HQ
Do you have a background in sales, customer service or VIP hospitality? What about an interest in exploring the serviced accommodation industry as a future career path? Maybe you’re eager to work in an environment where your free time is as valued as your work hours, and a culture with a benefits list to shout about?
Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we’re on an exciting journey. Are you ready to join us?
About Us
Our success lies in our people-centric approach, it’s what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isn’t just our clientele who get this top-quality treatment, it’s our own people too. Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. It’s also how we earned a Best Place to Work award last year! We’re people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space. In a nutshell… We’re on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal. But enough about us, it’s you we’re eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)! Job purpose
As Key Accommodation Specialist you’ll be part of the busy Sales Team. You’ll be responsible for supporting the Account Management team within Situ, delivering a tailored and efficient accommodation booking experience for our key clientele worldwide. You will be the point of contact for our key clients, supporting your team with all VIP and challenging moves. Leveraging our extensive supply chain, you’ll source optimal accommodation, negotiate competitive rates, and ensure availability. Throughout this process, you will deliver a consultative and personalised experience to our clients and/or guests. Relationships with stakeholders and an expectation to travel to client meetings and events are key to the role. Key responsibilities and duties
Exceptional management of VIP and Key Client enquiries and bookings Deliver a tailored and efficient accommodation search and booking experience to all clients Offer outstanding and personalised customer service at all times Source the best accommodation, negotiate competitive rates and ensure availability Provide our clients with relevant and up-to-date accommodation and location information that will support a positive booking experience Liaise with the Guest Care team to ensure a positive stay throughout each booking Line manager responsibilities including completing monthly check-ins and appraisals, providing team members with feedback, and coaching to improve individual competence and team performance Meet or exceed individual, team and company-wide KPIs and revenue targets Follow and support company policies and procedures This list is not exhaustive but covers most of what is expected. You'll be required to perform different tasks as needed, in line with Situ's overall business strategy. What a Situ person looks like
Highly motivated with a positive ‘can do’ attitude Exceptional attention to detail Upholding of company values Adaptable to the needs of the business Continually seeks personal and professional development Excellent time management and organisational skills Exceptional communication skills, both verbally and written Commercially astute Confident with IT to include Microsoft Office products and CRMs Benefits of working at Situ #J-18808-Ljbffr
Our success lies in our people-centric approach, it’s what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isn’t just our clientele who get this top-quality treatment, it’s our own people too. Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. It’s also how we earned a Best Place to Work award last year! We’re people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space. In a nutshell… We’re on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal. But enough about us, it’s you we’re eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)! Job purpose
As Key Accommodation Specialist you’ll be part of the busy Sales Team. You’ll be responsible for supporting the Account Management team within Situ, delivering a tailored and efficient accommodation booking experience for our key clientele worldwide. You will be the point of contact for our key clients, supporting your team with all VIP and challenging moves. Leveraging our extensive supply chain, you’ll source optimal accommodation, negotiate competitive rates, and ensure availability. Throughout this process, you will deliver a consultative and personalised experience to our clients and/or guests. Relationships with stakeholders and an expectation to travel to client meetings and events are key to the role. Key responsibilities and duties
Exceptional management of VIP and Key Client enquiries and bookings Deliver a tailored and efficient accommodation search and booking experience to all clients Offer outstanding and personalised customer service at all times Source the best accommodation, negotiate competitive rates and ensure availability Provide our clients with relevant and up-to-date accommodation and location information that will support a positive booking experience Liaise with the Guest Care team to ensure a positive stay throughout each booking Line manager responsibilities including completing monthly check-ins and appraisals, providing team members with feedback, and coaching to improve individual competence and team performance Meet or exceed individual, team and company-wide KPIs and revenue targets Follow and support company policies and procedures This list is not exhaustive but covers most of what is expected. You'll be required to perform different tasks as needed, in line with Situ's overall business strategy. What a Situ person looks like
Highly motivated with a positive ‘can do’ attitude Exceptional attention to detail Upholding of company values Adaptable to the needs of the business Continually seeks personal and professional development Excellent time management and organisational skills Exceptional communication skills, both verbally and written Commercially astute Confident with IT to include Microsoft Office products and CRMs Benefits of working at Situ #J-18808-Ljbffr
