Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a Key Account Support Executive, you will work as a part of the internal sales team at Liquidline's Head Office supporting the Business Development Managers with selected key accounts for a specific area. This will involve managing the customers through their lifecycle, from mobilisation, account development and general support. This is a sales role, and you will be responsible for maximising customer accounts, ensuring we are providing exceptional account management.
The Role - Key Account Support
To own and manage the account review process for the Business Development Manager, which will include managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured. To provide the Business Development Managers with MI reporting, liaising with Liquidline's IT department on the creation of dashboards. To support the Business Development Managers with creating and drafting a Tender Presentation. To lead on the growth in equipment and consumable expansion with Key Accounts. To provide general support to the selected Key Accounts which may involve assisting with portal enquiries, creating and updating price lists, and supporting with ad hoc general information requests. To arrange design and branding of machines for clients where there may be bespoke requirements. To request and manage PO requests from group clients for annual rental or maintenance contracts. What You Will Need In The Role Of Key Account Support
Previous experience of working in a commercial, B2B environment. Ability to understand and interpret KPIs. Ability to understand a customer's needs and requirements, and use this to increase account growth. Clear written and verbal communication skills. Responsive, with a strong desire to deliver exceptional customer service. Exceptional attention to detail and accuracy. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to: Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Team Days Out and Biannual Company Conferences Paid Door to Door Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline! We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’! Do you match our company values?
Job title: Key Account Support Department: Sales Location: Head Office Country: UK Salary: £28,000 per annum (OTE of up to £34,000)
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To own and manage the account review process for the Business Development Manager, which will include managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured. To provide the Business Development Managers with MI reporting, liaising with Liquidline's IT department on the creation of dashboards. To support the Business Development Managers with creating and drafting a Tender Presentation. To lead on the growth in equipment and consumable expansion with Key Accounts. To provide general support to the selected Key Accounts which may involve assisting with portal enquiries, creating and updating price lists, and supporting with ad hoc general information requests. To arrange design and branding of machines for clients where there may be bespoke requirements. To request and manage PO requests from group clients for annual rental or maintenance contracts. What You Will Need In The Role Of Key Account Support
Previous experience of working in a commercial, B2B environment. Ability to understand and interpret KPIs. Ability to understand a customer's needs and requirements, and use this to increase account growth. Clear written and verbal communication skills. Responsive, with a strong desire to deliver exceptional customer service. Exceptional attention to detail and accuracy. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to: Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Team Days Out and Biannual Company Conferences Paid Door to Door Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline! We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’! Do you match our company values?
Job title: Key Account Support Department: Sales Location: Head Office Country: UK Salary: £28,000 per annum (OTE of up to £34,000)
#J-18808-Ljbffr
