Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
Client & Service Expert
Achieves individual sales goals; Develops strong product knowledge across all categories; Ensures exemplary customer service by delivering the ultimate Kate Spade experience; Develops a personal clientele through effective use of selling skills, proactive client outreach, and use of client book. Building Brand Equity
Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence
Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required
Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others; faces up to people problems quickly and directly. Creativity: Generates new and unique ideas; connects previously unrelated notions. Customer Focus: Dedicated to meeting the expectations of internal and external customers; establishes and maintains effective relationships with customers. Dealing with Ambiguity: Effectively copes with change and can decide and act without having the total picture. Drive for Results: Exceeds goals successfully and is consistently one of the top performers. Interpersonal Savvy: Relates well to all kinds of people; builds constructive relationships. Learning on the Fly: Learns quickly when facing new problems; open to change and analyzes both successes and failures for improvement. Req ID: 97142 #J-18808-Ljbffr
Achieves individual sales goals; Develops strong product knowledge across all categories; Ensures exemplary customer service by delivering the ultimate Kate Spade experience; Develops a personal clientele through effective use of selling skills, proactive client outreach, and use of client book. Building Brand Equity
Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence
Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required
Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others; faces up to people problems quickly and directly. Creativity: Generates new and unique ideas; connects previously unrelated notions. Customer Focus: Dedicated to meeting the expectations of internal and external customers; establishes and maintains effective relationships with customers. Dealing with Ambiguity: Effectively copes with change and can decide and act without having the total picture. Drive for Results: Exceeds goals successfully and is consistently one of the top performers. Interpersonal Savvy: Relates well to all kinds of people; builds constructive relationships. Learning on the Fly: Learns quickly when facing new problems; open to change and analyzes both successes and failures for improvement. Req ID: 97142 #J-18808-Ljbffr
