Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
Client & Service Expert
Achieves individual sales goals; Develops strong product knowledge across all categories; Ensures exemplary customer service by delivering the ultimate Kate Spade experience; Develops a personal clientele through effective use of selling skills, proactive client outreach, and use of client book. Building Brand Equity
Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence
Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required
Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees
Courage:
Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without
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The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
Client & Service Expert
Achieves individual sales goals; Develops strong product knowledge across all categories; Ensures exemplary customer service by delivering the ultimate Kate Spade experience; Develops a personal clientele through effective use of selling skills, proactive client outreach, and use of client book. Building Brand Equity
Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence
Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required
Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees
Courage:
Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without
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