Kate Spade
Banbridge, NIR, GB
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
Responsibilities
Client & Service Expert Develop strong product knowledge across all categories; Ensure exemplary customer service by delivering the ultimate Kate Spade experience; Develop a personal clientele through effective use of selling skills, proactive client outreach and use of client book. Building Brand Equity Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
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Client & Service Expert Develop strong product knowledge across all categories; Ensure exemplary customer service by delivering the ultimate Kate Spade experience; Develop a personal clientele through effective use of selling skills, proactive client outreach and use of client book. Building Brand Equity Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence Execute operational tasks as per company directives; Accurately process all POS transactions; Adhere to and apply visual directives, ensuring that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
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