Role:
L3 Engineering Support Lead Must have skills:
Java / C++ and Python with AWS knowledge Location:
London Work from office:
3 days weekly We are seeking an experienced L3 Engineering Support Lead
Job Description
Key criteria: Must have a proved record of team leadership in a support environment. Must have working knowledge and experience with Python and Java/C++, debugging API calls working with UIs. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution. AWS knowledge is an advantage. Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels. Responsibilities
A hands on team lead is required to provide oversight and leadership in several Marquee applications. Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Manage escalations and incidents directing the team and updating stakeholders. Able to dive in to resolve issues. Managing staff rotas, schedules and vacation planning. Strong and confident communicator. Engage with Stakeholders to assess needs and provide monthly reporting. Ensure team are following standard processes and monitoring performance. Providing mentorship and guidance to junior team members to ensure successful resolution of issues. Continuously improve processes and systems to increase reliability and reduce risk. Influence and suggest improvements on roadmap for enhancing Marquee client experience. TPBN1_UKTJ
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L3 Engineering Support Lead Must have skills:
Java / C++ and Python with AWS knowledge Location:
London Work from office:
3 days weekly We are seeking an experienced L3 Engineering Support Lead
Job Description
Key criteria: Must have a proved record of team leadership in a support environment. Must have working knowledge and experience with Python and Java/C++, debugging API calls working with UIs. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution. AWS knowledge is an advantage. Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels. Responsibilities
A hands on team lead is required to provide oversight and leadership in several Marquee applications. Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Manage escalations and incidents directing the team and updating stakeholders. Able to dive in to resolve issues. Managing staff rotas, schedules and vacation planning. Strong and confident communicator. Engage with Stakeholders to assess needs and provide monthly reporting. Ensure team are following standard processes and monitoring performance. Providing mentorship and guidance to junior team members to ensure successful resolution of issues. Continuously improve processes and systems to increase reliability and reduce risk. Influence and suggest improvements on roadmap for enhancing Marquee client experience. TPBN1_UKTJ
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