Laboratory Customer Support Administrator (2515)
At
South West Water , we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you an excellent communicator with a strong work ethic and a methodical approach? If you have exceptional attention to detail and a conscientious attitude, then read on!
About the role
We currently have a fantastic opportunity available as a
Laboratory Customer Support
to join our team working in
Exeter . You will join us on a
part-time average 27 hour week, fixed term contract
until the 31st July 2025, and in return, you will receive a competitive salary of
£18,338 per annum plus excellent benefits .
Work days and hours:
3 fixed days per week Monday- Wednesday, hours 0900-1800, plus weekend rota pattern totalling 1 Saturday and 1 Sunday every 4 weeks, hours 1430-1730.
What you'll be doing:
Receipt and registration of samples received at the Laboratory for regulatory and commercial purposes using LIMS Sample Manager. Including weekend working in rotation.
Running reports to monitor samples received, and act to resolve deviations or deficiencies to ensure that samples are analysed and reported according to customer expectations.
Liaison with Laboratory customers (internal, external and subcontractors) to provide effective customer support such as the provision of pre-registered paperwork and bottles as required.
Subcontracting of samples and completion of associated records.
Liaison with subcontractors providing results and entry of returning sample data into laboratory systems.
Display high standards of performance and quality control in keeping with a UKAS, DWTS and MCERTS accredited laboratory.
Other office-based general administration as may be required.
To undertake such other duties as required within the broad purpose of the job that may include out of hours or weekend working.
What we are looking for:
5 GCSE’s Grades A – C, including English and Mathematics or Science (or equivalent qualification)
Scientific background is desirable
Experience in an office administration role
Experience in a customer facing role
Work in a quality controlled area
Successful participation in team-working
Proven experience in using Microsoft Office packages, spreadsheets, and SharePoint
What's in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
Closing Date: 23rd January 2025 If you are looking for a new challenge, please click
apply
now to be considered as our
AWS Technician
- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way.
Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid
- Build trust and be trusted. Be the one we all look to and can depend on.
Be You
- We want you to bring your best every day. Be yourself and make your mark in your individual way.
Be the Future
- Embrace change. Drive Progress. Own the challenge.
We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.
#J-18808-Ljbffr
South West Water , we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you an excellent communicator with a strong work ethic and a methodical approach? If you have exceptional attention to detail and a conscientious attitude, then read on!
About the role
We currently have a fantastic opportunity available as a
Laboratory Customer Support
to join our team working in
Exeter . You will join us on a
part-time average 27 hour week, fixed term contract
until the 31st July 2025, and in return, you will receive a competitive salary of
£18,338 per annum plus excellent benefits .
Work days and hours:
3 fixed days per week Monday- Wednesday, hours 0900-1800, plus weekend rota pattern totalling 1 Saturday and 1 Sunday every 4 weeks, hours 1430-1730.
What you'll be doing:
Receipt and registration of samples received at the Laboratory for regulatory and commercial purposes using LIMS Sample Manager. Including weekend working in rotation.
Running reports to monitor samples received, and act to resolve deviations or deficiencies to ensure that samples are analysed and reported according to customer expectations.
Liaison with Laboratory customers (internal, external and subcontractors) to provide effective customer support such as the provision of pre-registered paperwork and bottles as required.
Subcontracting of samples and completion of associated records.
Liaison with subcontractors providing results and entry of returning sample data into laboratory systems.
Display high standards of performance and quality control in keeping with a UKAS, DWTS and MCERTS accredited laboratory.
Other office-based general administration as may be required.
To undertake such other duties as required within the broad purpose of the job that may include out of hours or weekend working.
What we are looking for:
5 GCSE’s Grades A – C, including English and Mathematics or Science (or equivalent qualification)
Scientific background is desirable
Experience in an office administration role
Experience in a customer facing role
Work in a quality controlled area
Successful participation in team-working
Proven experience in using Microsoft Office packages, spreadsheets, and SharePoint
What's in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
Closing Date: 23rd January 2025 If you are looking for a new challenge, please click
apply
now to be considered as our
AWS Technician
- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way.
Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid
- Build trust and be trusted. Be the one we all look to and can depend on.
Be You
- We want you to bring your best every day. Be yourself and make your mark in your individual way.
Be the Future
- Embrace change. Drive Progress. Own the challenge.
We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.
#J-18808-Ljbffr
