Lead Administrator - Course Administration Management Department
UK Defence Academy ,
Shrivenham, SN6 8LA Full Time, Permanent (37 hours per week) £24,791.00 per annum plus benefits Join Our Team as an Experienced Administrator at Serco! Are you an experienced administrator looking for an exciting new opportunity? Serco is seeking a talented Administrator to join our
On and Off Boarding Hub team
at the Defence Academy in Shrivenham, Swindon. As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. The On and Off Boarding Hub is integral to this transformation, and our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy. Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS. Duties for the role: Support the On and Off Boarding Hub's transformation project Promote, plan, and deliver administrative services across the Defence Academy Collaborate with team members to ensure effective service delivery Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained. Course Administration support to our Embedded Course Administration Teams and Military customers Maintenance of course communication and documents. Communication with internal and external stakeholders Processing the on and off boarding for Students Updating students career profile with competencies at course completion Liaising with external military and civilian institutions to gain relevant data. After course work such as reporting and associated administrative tasks on various systems Cross skilling to support across the wider team. Mentoring and coaching of new starters Management of Work Instructions What you need to do the job: GCSE's (A-C) or equivalent in English and Maths. Sound understanding of GDPR (General Data Protection Regulation) Proven experience in an administrative role Strong organisational and communication skills Ability to work effectively in a team and manage multiple tasks Excellent customer service skills. It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf. What we offer: The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Gym membership, the site boasting 2 fully equipped gymnasiums. 18-hole golf course (annual membership circa £375). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more. Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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Shrivenham, SN6 8LA Full Time, Permanent (37 hours per week) £24,791.00 per annum plus benefits Join Our Team as an Experienced Administrator at Serco! Are you an experienced administrator looking for an exciting new opportunity? Serco is seeking a talented Administrator to join our
On and Off Boarding Hub team
at the Defence Academy in Shrivenham, Swindon. As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. The On and Off Boarding Hub is integral to this transformation, and our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy. Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS. Duties for the role: Support the On and Off Boarding Hub's transformation project Promote, plan, and deliver administrative services across the Defence Academy Collaborate with team members to ensure effective service delivery Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained. Course Administration support to our Embedded Course Administration Teams and Military customers Maintenance of course communication and documents. Communication with internal and external stakeholders Processing the on and off boarding for Students Updating students career profile with competencies at course completion Liaising with external military and civilian institutions to gain relevant data. After course work such as reporting and associated administrative tasks on various systems Cross skilling to support across the wider team. Mentoring and coaching of new starters Management of Work Instructions What you need to do the job: GCSE's (A-C) or equivalent in English and Maths. Sound understanding of GDPR (General Data Protection Regulation) Proven experience in an administrative role Strong organisational and communication skills Ability to work effectively in a team and manage multiple tasks Excellent customer service skills. It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf. What we offer: The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Gym membership, the site boasting 2 fully equipped gymnasiums. 18-hole golf course (annual membership circa £375). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more. Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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