Lead ATO – Patient Services

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Full time
Location: Hereford
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Job offered by: NHS
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The purpose of this role is to proactively co-ordinate and manage the flow of work through the Dispensary and Ward Based teams throughout the day to ensure an efficient and safe pharmacy service to patients and staff. This role will proactively ensure that staffing and appropriate processes are in place to support the pharmacy service. Main duties of the job

Clinical Responsibilities: Accurate and timely dispensing for outpatients, inpatients and discharge. Replenishment of dispensary stock. Accurate and timely dispensing of stock controlled drugs (without a second check). Dispensing of stock for wards, departments and community sites. Reception duties including collection of prescription charges and money from sale of products following appropriate Standard Operating Procedures (SOPs); answering the telephone and liaising with healthcare professionals and patients to solve queries; receiving prescriptions at the patient hatch and checking allergies and weight where appropriate; liaising with porters and volunteers to ensure that work is delivered to the correct area at the right time. To understand and follow the department's procedure for safe storage and disposal of drugs and other hazardous substances stored in and issued by Pharmacy; to minimise hazards in the workplace, act upon those that do occur and report them appropriately; to be aware of the departmental spillage procedure and be able to act quickly and appropriately in the event of a spillage; to liaise with ward staff, Medicines Information and Senior Pharmacy staff when an unknown substance is returned from a clinical area so that it can be identified and disposed of safely. About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time. Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification. Person Specification

Education & Qualifications

NVQ Level 2 in Pharmaceutical Services. National Level 3 qualification (e.g. ILM Level 3 or similar) or hold equivalent experience. 4 GCSEs at grade C or above including Maths and English. Have evidence of working accurately, such as the West Midlands Dispensing Accuracy Assessment. Controlled Drug dispensing competency. Ward Based Training Competency Assessment. Experience

Experience working in a ward based environment. Experience of managing and leading a team. Skills, Knowledge & Abilities

Ability to manage, supervise and motivate others. Excellent IT skills covering a range of systems such as Microsoft Office, Excel, Access and other systems such as EMIS Health, SSRS, PTS, Maxims and EDS. Ability to communicate effectively both verbally and in writing to a range of people. Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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