Lead Business Analyst

Responsibilities: Understanding and representing user needs, ensuring we have all the information required in relation to a business problem for product teams to bring this to life in their solutions. Leading change impact assessments to ensure all end users are considered in relation to any changes. Engaging business stakeholders and bringing them on the journey. Working with the wider product community to support building a product that meets and exceeds stakeholder needs. This role has significant relationship management responsibilities across the business, as well as across our Team, Train, and Portfolio structure. Typical Duties include: Providing guidance, support, and best practices to a team of Business Analysts. Collaborating with stakeholders to gather and analyze business requirements, translating them into actionable insights and solutions. Planning and facilitating workshops with cross-functional teams and stakeholders to gather requirements, align on business objectives, brainstorm solutions, and drive collaborative decision-making. Collaborating with other train members to design, test, and implement solutions. Promoting a culture of continuous improvement by identifying areas for enhancement and implementing best practices. Leading and managing regulatory change initiatives. Qualifications: Candidates with some of the following skills and experience will be highly regarded: Track record of delivering regulatory change. Excellent analytical and problem-solving skills. Proficient in workshop facilitation and stakeholder engagement. Demonstrated experience in process improvement and solution design. Exceptional communication and interpersonal skills. Experience in change management activities. Ability to coach and mentor team members. Familiarity with Agile and Waterfall project management methodologies. A good understanding of how people go through change and the change process. The ability to balance/build strong relationships through all levels and roles. Build and show trust and respect. The ability to influence others and move towards a common vision or goal. The ability to act as a team player and work collaboratively across functions and teams at all levels of the organization. Strong communication skills with the ability to clearly articulate messages to a variety of audiences. A desire to build an environment for problem-solving and continuous improvements within teams and service operations.

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