Lead Platform Engineer, Foundational Services (Remote, United Kingdom)
Job Summary: JOB TITLE: Lead Platform Engineer - Foundational Services Location: Remote, United Kingdom Contract Terms: Permanent THE TEAM The Foundational Services team is responsible for multiple key services at Ticketmaster, including: load balancing, DNS, IPAM, Certificate management, Egress Proxies, Hashicorp Vault, mail relays, Apigee, and Fastly. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. THE JOB As a Lead Engineer on the Foundational Services team, you will report directly to the Foundational Services Manager. Your role is to assist in both planning and implementing work related to all services supported by the team. You will be responsible for designing, implementing, and maintaining robust platform solutions that ensure the availability and security of our digital ecosystem. WHAT YOU WILL BE DOING Tactical Work (80%): Implementation of planned project work, as well as support of operational tickets from internal customers. This includes hands-on coding, debugging, and deploying fixes when necessary. Solutions Architecture (10%): Design architectures that enable seamless integration and consumption of infrastructure services by tech teams. This involves creating documentation, diagrams, and proof-of-concepts. Strategic Work (10%): Participate in planning sessions, roadmap discussions, and architecture reviews, contributing valuable insights to set the direction for future technology implementations. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Netscaler Load Balancing Hashicorp Vault DNS (internal and public facing) expertise Certificate management & PKI best practices Egress Proxies CDN services (Fastly) API management & security (Apigee) DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices. Compliance and Security: Understanding of PCI Compliance and Security Best Practices. Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go. Agile Practices: Must have experience with Agile methodologies. Experience working as a key contributor in a fully remote team YOU (BEHAVIOURAL SKILLS) Extremely knowledgeable on a majority of in scope services Capable and comfortable working on highly strategic, complex, and high-risk undertakings Autonomous and proactive Passionate and self-starting, focused on iterative delivery and data-driven decision-making. Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve. Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration. Comfortable with working in cross functional and multidisciplinary teams Excited about taking on challenging technical problems and devising creative solutions Deeply concerned with the security and compliance implications of your services and solutions LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
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Job Summary: JOB TITLE: Lead Platform Engineer - Foundational Services Location: Remote, United Kingdom Contract Terms: Permanent THE TEAM The Foundational Services team is responsible for multiple key services at Ticketmaster, including: load balancing, DNS, IPAM, Certificate management, Egress Proxies, Hashicorp Vault, mail relays, Apigee, and Fastly. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. THE JOB As a Lead Engineer on the Foundational Services team, you will report directly to the Foundational Services Manager. Your role is to assist in both planning and implementing work related to all services supported by the team. You will be responsible for designing, implementing, and maintaining robust platform solutions that ensure the availability and security of our digital ecosystem. WHAT YOU WILL BE DOING Tactical Work (80%): Implementation of planned project work, as well as support of operational tickets from internal customers. This includes hands-on coding, debugging, and deploying fixes when necessary. Solutions Architecture (10%): Design architectures that enable seamless integration and consumption of infrastructure services by tech teams. This involves creating documentation, diagrams, and proof-of-concepts. Strategic Work (10%): Participate in planning sessions, roadmap discussions, and architecture reviews, contributing valuable insights to set the direction for future technology implementations. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Netscaler Load Balancing Hashicorp Vault DNS (internal and public facing) expertise Certificate management & PKI best practices Egress Proxies CDN services (Fastly) API management & security (Apigee) DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices. Compliance and Security: Understanding of PCI Compliance and Security Best Practices. Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go. Agile Practices: Must have experience with Agile methodologies. Experience working as a key contributor in a fully remote team YOU (BEHAVIOURAL SKILLS) Extremely knowledgeable on a majority of in scope services Capable and comfortable working on highly strategic, complex, and high-risk undertakings Autonomous and proactive Passionate and self-starting, focused on iterative delivery and data-driven decision-making. Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve. Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration. Comfortable with working in cross functional and multidisciplinary teams Excited about taking on challenging technical problems and devising creative solutions Deeply concerned with the security and compliance implications of your services and solutions LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
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