Salary: gym & other benefits
Lead Service Design Manager
Barbican/Hybrid
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Finance
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Permanent
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Full-Time Competitive salary, depending on experience 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. The
Lead Service Design Manager
is responsible for the design, production and execution of processes, policies and procedures that underpin all parts of our customer journey that allows our customers to book, buy and pay for our services. The role leads a team that has expertise in service design, process design and change which helps Nuffield Health deliver superior experiences to our customers. Change comes from multiple sources within the charity, covering regulatory, proposition, policy and service enhancements, and therefore requires effective response and management to prepare our frontline resources and digital solutions to execute on those briefs. The remit for service design spans customer journeys across explore, book, buy and pay across both our customers and suppliers – it covers all of our customer-facing channels.
As our Lead Service Design Manager, you will: Analyse and evaluate current processes within the Business Services to identify areas for improvement. Develop and document new processes, workflows, and standard operating procedures (SOPs) to optimize efficiency and effectiveness. Regularly review and update existing process documentation to ensure accuracy and alignment with evolving business needs. Work with the Service Design managers to support the execution of large change initiatives, ensuring successful implementation and adoption of new processes and technologies. Lead the execution of key large strategic initiatives ensuring successful execution. Collaborate with stakeholders from various departments to gather requirements, address concerns, and align change initiatives with organizational goals. To be successful in this role, you will have previous service design and change management experience where you have managed teams. Contact Centre of Financial Services experience would be an advantage. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
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|
Finance
|
Permanent
|
Full-Time Competitive salary, depending on experience 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. The
Lead Service Design Manager
is responsible for the design, production and execution of processes, policies and procedures that underpin all parts of our customer journey that allows our customers to book, buy and pay for our services. The role leads a team that has expertise in service design, process design and change which helps Nuffield Health deliver superior experiences to our customers. Change comes from multiple sources within the charity, covering regulatory, proposition, policy and service enhancements, and therefore requires effective response and management to prepare our frontline resources and digital solutions to execute on those briefs. The remit for service design spans customer journeys across explore, book, buy and pay across both our customers and suppliers – it covers all of our customer-facing channels.
As our Lead Service Design Manager, you will: Analyse and evaluate current processes within the Business Services to identify areas for improvement. Develop and document new processes, workflows, and standard operating procedures (SOPs) to optimize efficiency and effectiveness. Regularly review and update existing process documentation to ensure accuracy and alignment with evolving business needs. Work with the Service Design managers to support the execution of large change initiatives, ensuring successful implementation and adoption of new processes and technologies. Lead the execution of key large strategic initiatives ensuring successful execution. Collaborate with stakeholders from various departments to gather requirements, address concerns, and align change initiatives with organizational goals. To be successful in this role, you will have previous service design and change management experience where you have managed teams. Contact Centre of Financial Services experience would be an advantage. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
#J-18808-Ljbffr
