Job level:
11 As a Lead Service Designer at TPXimpact in our Digital Transformation business, you will report to Jaskiran Kang, the Head of Service & Organisation Design team. You will spend at least 90% of your time on billable work across central government, local government, healthcare, non-profit, and private sector clients. Our projects can last a few days or years. This is a client-facing role, where you will be expected to configure and lead teams, manage a budget, and hold commercial accountabilities when required. Working with our multidisciplinary teams, you will partner and collaborate with our clients and use your expertise and specialist skills to achieve their goals and objectives. Responsibilities
You lead senior stakeholders to explore, shape, and prioritise ideas, propositions, and opportunities to support longer-term digital transformation goals. You lead business development activities for your practice such as bids, pitches, and client presentations. You contribute to public-facing activities such as public speaking opportunities and blogging. You support skills building in the practice or as part of a client team through mentoring. You co-design and contribute actively to Community of Practice activities, inspiring other designers. You assure the quality of work done by other designers is to the high standards expected, providing constructive feedback and identifying gaps in skills. You collaborate with other specialists on projects, including account managers, delivery managers, data and tech practitioners, and policy makers. You adapt to the pace set by delivery colleagues or the client as needed, demonstrating the behaviours needed for clients to make progress towards their goals and objectives. You line manage around 4 designers in your practice, helping individuals address their goals and objectives, managing performance conversations, probation processes, or occasionally grievances. You support the Head of Practice with recruitment into the practice or progression processes. About You
Technical Skills
Essential You will have over 8 years of direct or equivalent experience as a service designer in management consulting with UK public sector or third sector clients, UK civil service, or other commercial environments. You are comfortable leading or upskilling multi-disciplinary teams in applying service design tools and methods. You are comfortable leading and evaluating service prototyping and piloting. You have excellent negotiation and client relationship management skills. You have the ability to operate in a dynamic environment, working on multiple projects at once. You develop visually compelling artefacts for stakeholders to understand as-is or future service propositions. You have experience in building compelling and practical business cases. You champion accessibility and inclusive approaches in delivery. You can formally train, coach or pair up with other designers or client teams. You can work well with others in project work, give constructive feedback, and support more junior colleagues. You can set standards and ways of working to influence behavioural and cultural change. You have prior experience as a line manager. You must have excellent verbal and written communication skills. Desirable You understand the impact of emerging technologies (AI, LLMs, ML) on service design. You understand high standards of digital accessibility for digital service design. Behaviours and Our PACT Values
Purpose:
You’ll be highly values-driven, recognising that our clients' needs are paramount. Accountability:
When in a leadership position on a client project, you’ll be accountable for delivering your part of a project on time and under budget. Craft:
You’ll be able to balance multiple priorities while leading high-performing teams. Togetherness:
You’ll be able to collaborate effectively with others across TPXimpact. About the Process
Deadline for applications: January 12th, 2025, 11:59 PM About Us
People-Powered Transformation We're a purpose-driven organisation, supporting organisations to build a better future for people, places, and the planet. At the heart of TPXimpact, we’re collaborative and empathetic. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development. We’re an inclusive employer, and we care about diversity in our teams.
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11 As a Lead Service Designer at TPXimpact in our Digital Transformation business, you will report to Jaskiran Kang, the Head of Service & Organisation Design team. You will spend at least 90% of your time on billable work across central government, local government, healthcare, non-profit, and private sector clients. Our projects can last a few days or years. This is a client-facing role, where you will be expected to configure and lead teams, manage a budget, and hold commercial accountabilities when required. Working with our multidisciplinary teams, you will partner and collaborate with our clients and use your expertise and specialist skills to achieve their goals and objectives. Responsibilities
You lead senior stakeholders to explore, shape, and prioritise ideas, propositions, and opportunities to support longer-term digital transformation goals. You lead business development activities for your practice such as bids, pitches, and client presentations. You contribute to public-facing activities such as public speaking opportunities and blogging. You support skills building in the practice or as part of a client team through mentoring. You co-design and contribute actively to Community of Practice activities, inspiring other designers. You assure the quality of work done by other designers is to the high standards expected, providing constructive feedback and identifying gaps in skills. You collaborate with other specialists on projects, including account managers, delivery managers, data and tech practitioners, and policy makers. You adapt to the pace set by delivery colleagues or the client as needed, demonstrating the behaviours needed for clients to make progress towards their goals and objectives. You line manage around 4 designers in your practice, helping individuals address their goals and objectives, managing performance conversations, probation processes, or occasionally grievances. You support the Head of Practice with recruitment into the practice or progression processes. About You
Technical Skills
Essential You will have over 8 years of direct or equivalent experience as a service designer in management consulting with UK public sector or third sector clients, UK civil service, or other commercial environments. You are comfortable leading or upskilling multi-disciplinary teams in applying service design tools and methods. You are comfortable leading and evaluating service prototyping and piloting. You have excellent negotiation and client relationship management skills. You have the ability to operate in a dynamic environment, working on multiple projects at once. You develop visually compelling artefacts for stakeholders to understand as-is or future service propositions. You have experience in building compelling and practical business cases. You champion accessibility and inclusive approaches in delivery. You can formally train, coach or pair up with other designers or client teams. You can work well with others in project work, give constructive feedback, and support more junior colleagues. You can set standards and ways of working to influence behavioural and cultural change. You have prior experience as a line manager. You must have excellent verbal and written communication skills. Desirable You understand the impact of emerging technologies (AI, LLMs, ML) on service design. You understand high standards of digital accessibility for digital service design. Behaviours and Our PACT Values
Purpose:
You’ll be highly values-driven, recognising that our clients' needs are paramount. Accountability:
When in a leadership position on a client project, you’ll be accountable for delivering your part of a project on time and under budget. Craft:
You’ll be able to balance multiple priorities while leading high-performing teams. Togetherness:
You’ll be able to collaborate effectively with others across TPXimpact. About the Process
Deadline for applications: January 12th, 2025, 11:59 PM About Us
People-Powered Transformation We're a purpose-driven organisation, supporting organisations to build a better future for people, places, and the planet. At the heart of TPXimpact, we’re collaborative and empathetic. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development. We’re an inclusive employer, and we care about diversity in our teams.
#J-18808-Ljbffr
