About The Role
As a Lead Service Designer at TPXimpact in our Digital Transformation business, you will report to the Head of Service & Organisation Design team. You will spend at least 90% of your time on billable work across central government, local government, healthcare, nonprofit and private sector clients. Our projects can last a few days or years. This is a client-facing role, where you will be expected to configure and lead teams, manage a budget, and hold commercial accountabilities when required. Working with our multidisciplinary teams, you will partner and collaborate with our clients and use your expertise and specialist skills to make progress, achieving their goals and objectives. Responsibilities
You lead senior stakeholders to explore, shape, and prioritise ideas, propositions and opportunities to support longer term digital transformation goals. You lead business development activities for your practice such as bids, pitches, client presentations. You contribute to public facing activities such as public speaking opportunities and blogging. You support skills building in the practice or as part of a client team through mentoring. You co-design and contribute actively to Community of Practice activities, inspiring other designers. You assure the quality of work done by other designers is to the high standards expected, providing constructive feedback and identifying gaps in skills. You collaborate with other specialists on projects, including account managers, delivery managers, data and tech practitioners and policymakers. You adapt to the pace set by delivery colleagues or the client as needed, demonstrating the behaviours needed for clients to make progress towards their goals and objectives. You line manage around 4 designers in your practice, helping individuals address their goals and objectives, managing performance conversations, probation processes, or occasionally grievances. You support the Head of Practice with recruitment into the practice or progression processes. About Us
We're a purpose-driven organisation, supporting organisations to build a better future for people, places, and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience, and technology, we’re creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We care deeply about the work we do and the impact we have in the world. We believe in people-powered transformation. Working closely with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include:
30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design, and data to deliver better results, improving outcomes for individuals, organisations, and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
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As a Lead Service Designer at TPXimpact in our Digital Transformation business, you will report to the Head of Service & Organisation Design team. You will spend at least 90% of your time on billable work across central government, local government, healthcare, nonprofit and private sector clients. Our projects can last a few days or years. This is a client-facing role, where you will be expected to configure and lead teams, manage a budget, and hold commercial accountabilities when required. Working with our multidisciplinary teams, you will partner and collaborate with our clients and use your expertise and specialist skills to make progress, achieving their goals and objectives. Responsibilities
You lead senior stakeholders to explore, shape, and prioritise ideas, propositions and opportunities to support longer term digital transformation goals. You lead business development activities for your practice such as bids, pitches, client presentations. You contribute to public facing activities such as public speaking opportunities and blogging. You support skills building in the practice or as part of a client team through mentoring. You co-design and contribute actively to Community of Practice activities, inspiring other designers. You assure the quality of work done by other designers is to the high standards expected, providing constructive feedback and identifying gaps in skills. You collaborate with other specialists on projects, including account managers, delivery managers, data and tech practitioners and policymakers. You adapt to the pace set by delivery colleagues or the client as needed, demonstrating the behaviours needed for clients to make progress towards their goals and objectives. You line manage around 4 designers in your practice, helping individuals address their goals and objectives, managing performance conversations, probation processes, or occasionally grievances. You support the Head of Practice with recruitment into the practice or progression processes. About Us
We're a purpose-driven organisation, supporting organisations to build a better future for people, places, and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience, and technology, we’re creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We care deeply about the work we do and the impact we have in the world. We believe in people-powered transformation. Working closely with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include:
30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design, and data to deliver better results, improving outcomes for individuals, organisations, and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
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