London or UK Remote | £90,000-£110,000 +
Benefits
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Hear from the team We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ️ Our User Research Team: We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross-functionally with our Product Design, Product Management, and Engineering teams. Our organisation is led by Katherine Vaughan our Director of User Research. You can read more about how research works at Monzo here:
https://monzo.com/blog/topic/design You’ll play a key role by: Planning and running qualitative studies, including field observations and interviews, diary studies, remote and in-person concept testing, and usability studies for existing and future products. Identifying actionable insights through quantitative methods such as large-scale surveys, and using basic statistical concepts to ensure findings are robust. Evaluating and exploring information architecture, using tree-tests, card-sorts, and whatever other methods are appropriate. Working with other researchers to connect the dots across multiple teams and product areas. We’d love to hear from you if: You can work within a cross-functional team to define and develop the strategic roadmap and future research needs within our Business Borrowing collective. You are able to collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, finance, marketing, compliance, legal, regulatory affairs, and more to get alignment and support for the strategy. You can work closely with Product Managers, Product Designers, Engineers, and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs. You can lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone. You can collaborate closely with our analytics team to ensure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself. You can mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work. You can communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports, or whatever mechanism gets the insights into our decision-making. What’s in it for you: £90,000 - £110,000 + Benefits This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses, and conferences. We will set you up to work from home; all employees are given MacBooks and for fully remote workers, we will provide extra support for your work-from-home setup. Plus lots more!
Read our full list of benefits . The application journey has 3 key steps: Recruiter call (20 mins) Research Methods (1 hour) Final loop (1.5 hours in total split across 2 x interviews) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nataliehills@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity, or anything else. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
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Benefits
|
Hear from the team We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ️ Our User Research Team: We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross-functionally with our Product Design, Product Management, and Engineering teams. Our organisation is led by Katherine Vaughan our Director of User Research. You can read more about how research works at Monzo here:
https://monzo.com/blog/topic/design You’ll play a key role by: Planning and running qualitative studies, including field observations and interviews, diary studies, remote and in-person concept testing, and usability studies for existing and future products. Identifying actionable insights through quantitative methods such as large-scale surveys, and using basic statistical concepts to ensure findings are robust. Evaluating and exploring information architecture, using tree-tests, card-sorts, and whatever other methods are appropriate. Working with other researchers to connect the dots across multiple teams and product areas. We’d love to hear from you if: You can work within a cross-functional team to define and develop the strategic roadmap and future research needs within our Business Borrowing collective. You are able to collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, finance, marketing, compliance, legal, regulatory affairs, and more to get alignment and support for the strategy. You can work closely with Product Managers, Product Designers, Engineers, and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs. You can lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone. You can collaborate closely with our analytics team to ensure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself. You can mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work. You can communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports, or whatever mechanism gets the insights into our decision-making. What’s in it for you: £90,000 - £110,000 + Benefits This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses, and conferences. We will set you up to work from home; all employees are given MacBooks and for fully remote workers, we will provide extra support for your work-from-home setup. Plus lots more!
Read our full list of benefits . The application journey has 3 key steps: Recruiter call (20 mins) Research Methods (1 hour) Final loop (1.5 hours in total split across 2 x interviews) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nataliehills@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity, or anything else. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
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