Lead Worker – Floating Support Services

Reference 88793 Lead Worker – Floating Support Services Telford, Shropshire £12.15 per hour FTE £23692.50 per annum Various up to 37.5 hours per week About the role As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living. Key Responsibilities : Conduct comprehensive assessments of customers’ housing, financial, health, and social support needs. Develop personalised, outcome-focused support plans tailored to individual strengths and goals. Collaborate with multi-agency partners to deliver coordinated and holistic support services. Provide practical assistance with budgeting, debt management, and accessing welfare benefits. Support customers in connecting with community services, reducing isolation, and fostering social inclusion. Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals. Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs). The benefits : 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people. Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity. Strong communication and advocacy skills, with experience working collaboratively with external agencies. Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support. Knowledge of housing-related support, financial management, and safeguarding practices. Flexibility and adaptability in supporting a diverse caseload across multiple locations. A commitment to continuous professional development. Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

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