Learner Recruitment & Reception Officer
Location : Rotherham
Salary:
£23,006 (£13,990.15 pro-rata) per annum Hours : Part time (22.5 hours per week, all year round) Contract : Temporary until January 2026 Our client's main goal is to be an outstanding education and training provider, and this is at the heart of everything that they do. To help them achieve this, they are looking to recruit highly motivated, innovative, and dynamic individuals to join their existing teams. To be a part of the team, they will expect you to be committed to their values too. The Role The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication. The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. Through a proactive, enthusiastic, and customer-focused approach, you will assist the Group in achieving their mission to provide skills for the future of their students and community through outstanding teaching & learning. The days of the week they would ideally like this role to work on are Monday and Wednesday; however, they can discuss this further at interview with candidates. Skills and Qualifications You will have previous experience of working in a customer-facing role, ideally within an education setting, providing information, advice, and guidance. You will have excellent communication skills, both written & verbal, and be able to deal with a range of enquiries in the most effective manner. You will need to be able to handle enquiries appropriately and effectively, under minimal supervision on occasion, as receptions can be very busy. You will hold a Level 2 in Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance, as well as a Level 2 in Customer Service or be willing to work towards it. Department Info These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and is supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students have a positive and meaningful experience. Benefits Access to local government pensions scheme Access to their gyms, restaurants, and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Full, part-time, and flexible working hours available in many roles Parking available at all of their sites Fantastic career development opportunities including funding for teacher training, apprenticeships, and various other industry-recognized qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling-up premium payments initiative Recruitment Referral Scheme for all employees worth up to £200 per referral made To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application. Closing date: Monday 27 January 2025 at 12:00 Noon. If you are shortlisted for this post, you will be contacted within a week of the closing date. They are committed to safeguarding and promoting the welfare of children, vulnerable adults, and young people. All new employees will be required to undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. All candidates must have the legal right to work in the UK.
#J-18808-Ljbffr
£23,006 (£13,990.15 pro-rata) per annum Hours : Part time (22.5 hours per week, all year round) Contract : Temporary until January 2026 Our client's main goal is to be an outstanding education and training provider, and this is at the heart of everything that they do. To help them achieve this, they are looking to recruit highly motivated, innovative, and dynamic individuals to join their existing teams. To be a part of the team, they will expect you to be committed to their values too. The Role The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone, or via electronic communication. The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. Through a proactive, enthusiastic, and customer-focused approach, you will assist the Group in achieving their mission to provide skills for the future of their students and community through outstanding teaching & learning. The days of the week they would ideally like this role to work on are Monday and Wednesday; however, they can discuss this further at interview with candidates. Skills and Qualifications You will have previous experience of working in a customer-facing role, ideally within an education setting, providing information, advice, and guidance. You will have excellent communication skills, both written & verbal, and be able to deal with a range of enquiries in the most effective manner. You will need to be able to handle enquiries appropriately and effectively, under minimal supervision on occasion, as receptions can be very busy. You will hold a Level 2 in Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance, as well as a Level 2 in Customer Service or be willing to work towards it. Department Info These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and is supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students have a positive and meaningful experience. Benefits Access to local government pensions scheme Access to their gyms, restaurants, and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Full, part-time, and flexible working hours available in many roles Parking available at all of their sites Fantastic career development opportunities including funding for teacher training, apprenticeships, and various other industry-recognized qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling-up premium payments initiative Recruitment Referral Scheme for all employees worth up to £200 per referral made To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application. Closing date: Monday 27 January 2025 at 12:00 Noon. If you are shortlisted for this post, you will be contacted within a week of the closing date. They are committed to safeguarding and promoting the welfare of children, vulnerable adults, and young people. All new employees will be required to undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. All candidates must have the legal right to work in the UK.
#J-18808-Ljbffr
