Who are Morson Training:
We offer a range of high-quality, classroom-based and onsite training courses for individuals and businesses, across rail, health, safety and first aid, construction (CSCS testing) and mental health.
With classroom and onsite training delivered across the UK, our experienced trainers teach at the pace of the individual, supporting them through every stage of their educational journey.
Our rail training centres in Salford and Canning Town, London offer both classroom-based and practical training with each centre equipped with a replica rail track to put theory into practice.
Through our complimentary recruitment businesses, we can often place trainees into work with one of our partner organisations.
The role:
Your responsibilities will lie in the provision of administrative support and query resolution for all internal and external customer training requests, to arrange suitable training and/or assessments. You will have strong communication skills and be customer service orientated, while maintaining an eye for detail when making training arrangements.
Using your administrative and organisational skills you will be responsible for providing an efficient and effective Training co-co-ordination for a large team of multiskilled Trainers/Assessors, organising training and assessments for internal and external customers and ensuring that all the processes and systems are aligned to the needs of the business and industry standards. You will ensure compliance with agreed client standards as well as internal quality standards.
You will work with and support the Trainers/Assessors and liaise with our internal Talent team to maximise upskilling opportunities for our workforce. Your strong relationship building, and interpersonal skills will help you to communicate with our Client’s, Trainers, Assessors, and internal/external stakeholders.
KEY COMPETENCIES
Flexibility and adaptability.
Problem-Solving Skills
Interpersonal Skills
Customer Service Orientation
Pro-active and enthusiastic
Attention to Detail
KNOWLEDGE, SKILLS, AND EXPERIENCE
Organised and efficient
IT literate and fully conversant with Microsoft Office suite, including Outlook, Word, Excel
Previous experience of working within a busy coordinationtion environment
Previous experience of dealing with data, collating figures, and producing statistics for management reporting.
Attention to detail.
A confident communicator, both written and verbal.
Self-motivated and used to working to deadlines.
