Learning Support Manager Health and Safety
Location:
Hybrid / Cannock office once a month / some travel around the UK Salary:
£50,000 per annum, DOE + Benefits! Contract Type : Permanent What We Can Offer You:
Hybrid or Remote Working, competitive benefits package, opportunities for professional development and career progression, a supportive and collaborative working environment. Why do we Want You? Phoenix Health and Safety, part of the Wilmington plc, is a leading provider of health and safety training and consultancy services. Our mission is to equip individuals and organisations with the knowledge and skills needed to create safe and compliant workplaces. We are committed to innovation and excellence in learning and are seeking a dynamic Learning Support Manager to lead our study support team and enhance our support services for delegates. Job Purpose, Tasks and Responsibilities As the Learning Support Manager, you will oversee a team of Study Support Advisors dedicated to supporting our delegates through their learning journey. The Study Support team is integral to helping our delegates optimise their learning journey and achieve success in their assessments. You will play a key role in driving team performance, ensuring quality standards, and incorporating digital tools and personalised support systems to cater to diverse learning needs. The Study Support Manager will also manage Phoenix’s Annual Support service, which provides organisations with expert health and safety advice, compliance updates, and tailored solutions, including audits, policy reviews and documentation. Acting as the designated Competent Person under UK law, the manager will ensure clients receive timely support via phone, email and regular newsletters, helping them stay compliant and informed while addressing their specific health and safety needs. You will be responsible for: Leading, mentoring, and managing the Study Support team to ensure high-quality delegate support. Overseeing team workload, providing guidance on marking and feedback, and supporting team development. Conducting performance reviews and identifying training opportunities for team growth. Ensuring marking, assessments, and study support meet IOSH and organisational quality standards. Conducting internal quality assurance to maintain consistency and integrity in feedback and grading. Driving the integration of digital tools and personalised learning systems to enhance the delegate experience. Developing and implementing innovative support strategies for diverse learning needs. Collaborating with the Lead Trainer and Product team to create and refine training materials and resources. Ensuring study support services align with market trends and evolving delegate requirements. What We’re Looking For To be successful in this role, you must have / be: Chartered Member of IOSH (Institution of Occupational Safety and Health). Proven experience as an examiner or in an equivalent assessment capacity. Experience in conducting internal quality assurance within a training or education setting. Familiarity with NEBOSH and the open book exam process. Strong leadership and team management skills with a focus on motivating and empowering team members. Excellent communication and interpersonal skills with the ability to provide constructive feedback. Knowledge of digital learning tools and a commitment to enhancing learning through technology. Strategic thinker with an ability to adapt to changing needs and drive continuous improvement. To be successful in this role, it would be great if you have: Experience working in a learning or educational setting focused on adult learners. About us: Phoenix, part of the Wilmington plc, offers a range of health & safety training and services both in-person and virtually. Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible. Click on
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Hybrid / Cannock office once a month / some travel around the UK Salary:
£50,000 per annum, DOE + Benefits! Contract Type : Permanent What We Can Offer You:
Hybrid or Remote Working, competitive benefits package, opportunities for professional development and career progression, a supportive and collaborative working environment. Why do we Want You? Phoenix Health and Safety, part of the Wilmington plc, is a leading provider of health and safety training and consultancy services. Our mission is to equip individuals and organisations with the knowledge and skills needed to create safe and compliant workplaces. We are committed to innovation and excellence in learning and are seeking a dynamic Learning Support Manager to lead our study support team and enhance our support services for delegates. Job Purpose, Tasks and Responsibilities As the Learning Support Manager, you will oversee a team of Study Support Advisors dedicated to supporting our delegates through their learning journey. The Study Support team is integral to helping our delegates optimise their learning journey and achieve success in their assessments. You will play a key role in driving team performance, ensuring quality standards, and incorporating digital tools and personalised support systems to cater to diverse learning needs. The Study Support Manager will also manage Phoenix’s Annual Support service, which provides organisations with expert health and safety advice, compliance updates, and tailored solutions, including audits, policy reviews and documentation. Acting as the designated Competent Person under UK law, the manager will ensure clients receive timely support via phone, email and regular newsletters, helping them stay compliant and informed while addressing their specific health and safety needs. You will be responsible for: Leading, mentoring, and managing the Study Support team to ensure high-quality delegate support. Overseeing team workload, providing guidance on marking and feedback, and supporting team development. Conducting performance reviews and identifying training opportunities for team growth. Ensuring marking, assessments, and study support meet IOSH and organisational quality standards. Conducting internal quality assurance to maintain consistency and integrity in feedback and grading. Driving the integration of digital tools and personalised learning systems to enhance the delegate experience. Developing and implementing innovative support strategies for diverse learning needs. Collaborating with the Lead Trainer and Product team to create and refine training materials and resources. Ensuring study support services align with market trends and evolving delegate requirements. What We’re Looking For To be successful in this role, you must have / be: Chartered Member of IOSH (Institution of Occupational Safety and Health). Proven experience as an examiner or in an equivalent assessment capacity. Experience in conducting internal quality assurance within a training or education setting. Familiarity with NEBOSH and the open book exam process. Strong leadership and team management skills with a focus on motivating and empowering team members. Excellent communication and interpersonal skills with the ability to provide constructive feedback. Knowledge of digital learning tools and a commitment to enhancing learning through technology. Strategic thinker with an ability to adapt to changing needs and drive continuous improvement. To be successful in this role, it would be great if you have: Experience working in a learning or educational setting focused on adult learners. About us: Phoenix, part of the Wilmington plc, offers a range of health & safety training and services both in-person and virtually. Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible. Click on
APPLY
today!
#J-18808-Ljbffr
