Manage the on-site end to end delivery of the lettings process for all guests including both the sales, vetting and administrative functions of the lettings process with efficiency and accuracy. Establish and maintain local relationships and partnerships. Drive lettings activity to exceed the commercial targets. Work closely with the General Manager, to recruit, train, develop and mentor each member of the small, high performance, highly driven team of negotiators and lettings administrators. Proactively suggest innovative marketing strategies to support the delivery of the commercial targets. Manage operational relationships with commercial tenants. Work collaboratively with the team to develop a ‘best in class’ delivery and operating procedures for the letting of the building including enquiries, viewings, negotiation, referencing, deposit handling, AST signing and initial rent payment. Promote return of resident surveys and act on feedback. Develop both long- and short-term business opportunities and undertake commercial negotiations with 3rd party agencies, to increase brand image. Oversee the delivery of all digital letting’s activities and portals. Work with Guest Relations and the Resident Engagement Manager to ensure that retention levels remain consistently high. Co-host social events and build relationships with future and current guests. Great understanding of the city, its people, culture and social scene. Demonstrate a knowledge of the Build to Rent market and how this differs from residential lettings. THE IDEAL CANDIDATE
Excellent communication skills and the ability to think outside of the box to increase business revenue. Ability to build corporate relationships – gaining corporate lets. Strong sales negotiation background and closing skills. Previous experience within the sector preferable. 3 years’ experience in a lettings position. Ideally ARLA Qualified or willing to work towards. Experience in a demanding customer centric role. A can-do attitude willing to put the customer at the heart of everything. Be aware of amenity T&C's. MODA IS A LIFESTYLE NOT A LANDLORD Moda is creating the UK’s leading lifestyle experience brand by creating and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental landscape and creating happy, healthy, connected and well communities. HOW TO APPLY Think you're up for the challenge and want to show us what you're made of? Feel free to drop us an email using the link below. A covering letter telling us why you want to work for Moda and what you will bring to the team. Send us a copy of your CV and why you want to join Moda.
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