Lee Valley White Water Centre Assistant Manager – Product Delivery

GLL is looking for an Assistant Manager to work at Lee Valley White Water Centre. This opportunity is perfectly suited to an Assistant General Manager who will thrive in a hands-on customer-facing role where you are coaching and leading your team to deliver outstanding operational standards. As the Assistant Manager at this unique water sports venue, you’ll play a key role in managing the delivery and standards of the activity products to our customers as well as promoting watersports to communities. This role focuses on shaping a clear strategic framework to deliver our operational and financial targets – all while forging stronger links with our business and community partners. It’s a role that offers huge variety. While enjoying a hands-on management role, some of your time will be desk-based, ensuring compliance and supporting the administration involved in running a busy leisure centre. Naturally, we have safety procedures in place – but ultimately, you’re given the freedom, support, and training to run your centre as your own and drive innovation as you see fit. You’ll thrive on the autonomy to manage your own time, all with the support of our wider head office function. Continuing your strong track record of achieving significant business objectives, product growth, and excellent customer service, you’ll be a real people-person in a current Assistant Manager position looking to take that next step. Expertly handling a budget, your skills, knowledge, and passion for watersports will be key – as is the gravitas needed to develop relationships with our senior management teams. You will be required to hold a FAAW, a valid moderate water kayak coaching qualification (advanced coaching qualification desirable) or Raft Guide Qualification (holding both is desirable). It is also desirable that applicants hold or are working towards their Paddlesport instructor and Paddlesport Safety provider awards. What you will do: Develop and implement operational plans for your area of responsibility Train and assess staff in watersports products Provide leadership in your area of responsibility Ensure compliance with legal, regulatory, ethical, and social requirements Encourage innovation in your area of responsibility Lead, plan, and implement change Help team members address problems affecting their performance Build and sustain collaborative relationships with other organisations Manage finance for your area of responsibility Ensure your own actions reduce risks to health and safety Manage a programme of complementary projects Manage business processes Develop and implement marketing plans for your area of responsibility Work with others to improve customer service Build your organisation’s understanding of its market and customers Manage the achievement of customer satisfaction What you’ll need: The proven ability to effectively manage a staff team, especially in a watersports environment Experience working in a watersports environment with appropriate paddling qualifications The ability to analyse business issues and prepare business and local marketing plans The ability to research, prepare, justify, and present project reports The ability to persuade and influence staff at all levels The ability to produce results to demanding deadlines and work on several key issues simultaneously, prioritising effectively Excellent written and verbal communication skills. IT literate The capability to contribute to the wider strategic development of the organisation Thorough knowledge of leisure centre operations, programming, and financial management Knowledge of key performance indicators and their application and how they can be used to effect improvement Up-to-date knowledge of developments in the leisure, fitness, and lifestyle environment Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres A proven track record of managing in busy wet and dry leisure centres Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service Evidence of achieving results and making change happen through leadership and influence of a team As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees: A values-driven organisation Learning & development to support career development Good pension schemes Discounted gym membership for you and your partner A full-time permanent position Industry-leading rates of pay Opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our ski chalets in Bulgaria Health assurance Career pathways; professional development is just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products Ride to work scheme Free eye tests and discounted glasses About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To ensure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part-time and full-time A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employers. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location. To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

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