About us
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our Legal Advice Line team, and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
The team is taking on more responsibilities, which means we now have an exciting opportunity for a
Legal Adviser
to join our
Bristol
based team on a full-time and permanent basis. What are we looking for? As a Legal Adviser, you will support the Direct Line Group legal expenses insurance claims process, ensuring speed of response and expectation management while providing clear, succinct, and accurate legal advice to callers. What the role involves? Providing accurate and clear legal advice while meeting all regulatory requirements. Providing general legal expenses policy guidance where appropriate, handling clients’ expectations, explaining decisions, and the steps in the claims process clearly and succinctly, while ensuring you treat clients fairly. Dealing with calls efficiently and with dedication to contribute to the department meeting agreed service levels. Taking responsibility for learning and self-development. Identifying, owning, and handling the risks involved in running our business in line with the relevant risk framework and in compliance with all our policies and procedures and the SRA Code of Conduct at all times. Maintaining accurate records. Working together with colleagues to build relationships with other departments and suppliers. Supporting the strategic development of the department and firm by developing standard methodology and the client experience through continuous improvement initiatives. Skills and Qualities you will need: Law degree or a bar professional training course/LPC or a chartered legal executive or working towards this. Employment law knowledge is desirable. Great ability to work towards deadlines. Good communication skills. Excellent customer service skills. Contract:
Permanent Location:
Bristol (BS1 6JX) Hybrid working:
2 days in Bristol office, 3 days from home Hours:
35 Hours (Monday - Friday shift patterns varied between 8am-4pm, 9am-5pm, and 10am-6pm). Remote working available with 1-2 days in the office per week. What we'll give you: We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this, we also offer a great benefits package: 9% private pension contribution. Annual bonus - up to 10%. 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover. Additional optional health and dental insurance. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays. Buy as you earn share scheme. Employee discounts and cashback. Company car scheme. Plus many more. Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#J-18808-Ljbffr
Legal Adviser
to join our
Bristol
based team on a full-time and permanent basis. What are we looking for? As a Legal Adviser, you will support the Direct Line Group legal expenses insurance claims process, ensuring speed of response and expectation management while providing clear, succinct, and accurate legal advice to callers. What the role involves? Providing accurate and clear legal advice while meeting all regulatory requirements. Providing general legal expenses policy guidance where appropriate, handling clients’ expectations, explaining decisions, and the steps in the claims process clearly and succinctly, while ensuring you treat clients fairly. Dealing with calls efficiently and with dedication to contribute to the department meeting agreed service levels. Taking responsibility for learning and self-development. Identifying, owning, and handling the risks involved in running our business in line with the relevant risk framework and in compliance with all our policies and procedures and the SRA Code of Conduct at all times. Maintaining accurate records. Working together with colleagues to build relationships with other departments and suppliers. Supporting the strategic development of the department and firm by developing standard methodology and the client experience through continuous improvement initiatives. Skills and Qualities you will need: Law degree or a bar professional training course/LPC or a chartered legal executive or working towards this. Employment law knowledge is desirable. Great ability to work towards deadlines. Good communication skills. Excellent customer service skills. Contract:
Permanent Location:
Bristol (BS1 6JX) Hybrid working:
2 days in Bristol office, 3 days from home Hours:
35 Hours (Monday - Friday shift patterns varied between 8am-4pm, 9am-5pm, and 10am-6pm). Remote working available with 1-2 days in the office per week. What we'll give you: We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this, we also offer a great benefits package: 9% private pension contribution. Annual bonus - up to 10%. 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover. Additional optional health and dental insurance. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays. Buy as you earn share scheme. Employee discounts and cashback. Company car scheme. Plus many more. Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#J-18808-Ljbffr
