Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a
Membership Manager
based at their leading site in Middlesbrough. Leading a busy team, you will take an active lead in the growth of membership at the site.
What your role will be
Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize every opportunity. You will work to set KPIs and targets, meeting with the team on a regular basis to monitor performance and ensure that the team is supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone's a member,' looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times is crucial. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience in Membership management or a Sales manager/consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You should be able to demonstrate your excellent customer service skills and experience during the interview. Additionally, you will have experience in getting the best out of your team and motivating and driving a sales team to success.
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Membership Manager
based at their leading site in Middlesbrough. Leading a busy team, you will take an active lead in the growth of membership at the site.
What your role will be
Working at the facility, you will provide a line manager role supporting the Membership Advisors to maximize every opportunity. You will work to set KPIs and targets, meeting with the team on a regular basis to monitor performance and ensure that the team is supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone's a member,' looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times is crucial. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience in Membership management or a Sales manager/consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You should be able to demonstrate your excellent customer service skills and experience during the interview. Additionally, you will have experience in getting the best out of your team and motivating and driving a sales team to success.
#J-18808-Ljbffr
