Job Ref:
CG11127
Branch:
Redworth Hall Hotel
Location:
Redworth Hall Hotel, Newton Aycliffe
Salary/Benefits:
Competitive Salary Plus Cairn Group Benefits
Contract type:
Permanent
Hours:
Full Time
Shift pattern:
weekdays and weekends
Hours per week:
37.5
Posted date:
04/01/2025
Closing date:
06/02/2025
About Cairn Group At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK wide. About the role... The Membership Coordinator plays a key role in ensuring the smooth operation of the membership process. You’ll offer a warm professional welcome to all who come through our doors. You will help to create member satisfaction for our current members along with driving membership growth through new enrolments and renewals as well as being a first point of contact for call enquiries, questions, and queries. About you... Proven experience in sales, customer service, or administration, preferably in a leisure, spa, or fitness environment Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Highly organised with excellent attention to detail with the ability to multitask and prioritize in a fast-paced environment. Proficient in Microsoft Office and online systems Have a passion for the industry A proactive, positive attitude with a focus on delivering outstanding member experience. Key Responsibilities to include … Membership Sales and Growth by - Actively promote and sell memberships to prospective clients. Working towards set KPIs and Targets Conduct guided tours of the facilities to highlight membership benefits. Follow up with enquiries to convert prospects into members on the phone and by email. Member Onboarding and Support by - Managing new member inductions, ensuring a seamless onboarding experience. Assist members with queries about facilities, schedules, and benefits. Maintain a welcoming environment to enhance member satisfaction. Administrative Duties will include - The process of new memberships, renewals, and cancellations efficiently. Maintaining an accurate database of member information. Track, contact, convert expiring or leaving members Generate and analyse membership reports to support operational decisions. Send out regular membership updates, communicating updates and changes to policies, schedules, and offers. Event and Promotion Coordination will include - Attending membership events and actively engaging with members to enhance their experience. Contributing to creative ideas for new initiatives and events aimed at positively impacting the membership program. Assist in promoting special offers, such as seasonal packages and referral programs. Gather member feedback to improve services and offerings. Team Collaboration Work closely with the Spa Leisure Manager to meet targets. Collaborate with spa, gym, and leisure staff to ensure a cohesive member experience. Cleaning duties for work area, spa, changing, gym, and desk facilities Assisting team when needed with temperature and water sample testing and all health and safety checks. About Redworth Hall Redworth Hall is a stunning 17th century Jacobean Manor House situated in the blissful tranquility of its own 26 acres of landscaped grounds. Part of The Cairn Collection, our signature four-star hotel is home to 143 bedrooms, an impressive health club and extensive beauty facilities, as well as a number of function rooms hosting up to 250 guests, making it the perfect destination for business or pleasure. Benefits Cairn Group Staff Discount Scheme Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month Golden Ticket Award Pension scheme Meals on Duty Uniform Cycle to work scheme* Free use of Leisure Facilities
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CG11127
Branch:
Redworth Hall Hotel
Location:
Redworth Hall Hotel, Newton Aycliffe
Salary/Benefits:
Competitive Salary Plus Cairn Group Benefits
Contract type:
Permanent
Hours:
Full Time
Shift pattern:
weekdays and weekends
Hours per week:
37.5
Posted date:
04/01/2025
Closing date:
06/02/2025
About Cairn Group At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK wide. About the role... The Membership Coordinator plays a key role in ensuring the smooth operation of the membership process. You’ll offer a warm professional welcome to all who come through our doors. You will help to create member satisfaction for our current members along with driving membership growth through new enrolments and renewals as well as being a first point of contact for call enquiries, questions, and queries. About you... Proven experience in sales, customer service, or administration, preferably in a leisure, spa, or fitness environment Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Highly organised with excellent attention to detail with the ability to multitask and prioritize in a fast-paced environment. Proficient in Microsoft Office and online systems Have a passion for the industry A proactive, positive attitude with a focus on delivering outstanding member experience. Key Responsibilities to include … Membership Sales and Growth by - Actively promote and sell memberships to prospective clients. Working towards set KPIs and Targets Conduct guided tours of the facilities to highlight membership benefits. Follow up with enquiries to convert prospects into members on the phone and by email. Member Onboarding and Support by - Managing new member inductions, ensuring a seamless onboarding experience. Assist members with queries about facilities, schedules, and benefits. Maintain a welcoming environment to enhance member satisfaction. Administrative Duties will include - The process of new memberships, renewals, and cancellations efficiently. Maintaining an accurate database of member information. Track, contact, convert expiring or leaving members Generate and analyse membership reports to support operational decisions. Send out regular membership updates, communicating updates and changes to policies, schedules, and offers. Event and Promotion Coordination will include - Attending membership events and actively engaging with members to enhance their experience. Contributing to creative ideas for new initiatives and events aimed at positively impacting the membership program. Assist in promoting special offers, such as seasonal packages and referral programs. Gather member feedback to improve services and offerings. Team Collaboration Work closely with the Spa Leisure Manager to meet targets. Collaborate with spa, gym, and leisure staff to ensure a cohesive member experience. Cleaning duties for work area, spa, changing, gym, and desk facilities Assisting team when needed with temperature and water sample testing and all health and safety checks. About Redworth Hall Redworth Hall is a stunning 17th century Jacobean Manor House situated in the blissful tranquility of its own 26 acres of landscaped grounds. Part of The Cairn Collection, our signature four-star hotel is home to 143 bedrooms, an impressive health club and extensive beauty facilities, as well as a number of function rooms hosting up to 250 guests, making it the perfect destination for business or pleasure. Benefits Cairn Group Staff Discount Scheme Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month Golden Ticket Award Pension scheme Meals on Duty Uniform Cycle to work scheme* Free use of Leisure Facilities
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