Handling incoming maintenance issues by email, online systems and telephone. Completing detailed photographic and written inventories on properties prior to tenancies starting (check-ins). Inspecting properties during tenancy and providing a written and photographic report to the landlord (periodic inspections). Reporting defects through to our team of contractors. Carrying out final inspections at properties to assess the return condition (check-outs). Submitting final inspections reports and identifying areas of damage. Negotiating claims and disputes with tenants and liaising with our landlords. Working closely with our property maintenance partners valuing damages and claims. Uploading invoices to our payment platform. Monitoring incoming rents, rent arrears and manage payment plans. Support to the Sales team as and when required. Registering potential tenants, conducting viewings and negotiating offers. Annual Rent Reviews. Certificate Renewals i.e. Gas Safety, EICR, Legionella, EPC. As the successful candidate, you must have:
Previous experience of successfully running a lettings branch within estate agency and have current local market knowledge. Target oriented with a proven track record of achievement. Excellent written and verbal communication skills. Ability to develop and maintain internal/external relationships. Ability to work to strict deadlines and to remain calm and professional at all times. You must have a full (preferably clean) driving licence and your own vehicle. Please note all references will be required, and all applications will be treated in the strictest of confidence. I would love to hear from you, therefore please do send in both your CV together with a covering letter to Sarah Woulds by referencing J8523.
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