Are you a versatile individual who seeks new challenges?
We have a brilliant opportunity for someone to join our Development Experience team as a Liaison Engineer on a 9-12 month fixed-term contract.
The role: As a Liaison Engineer, you will deliver a personal, effortless, and timely customer service journey. You will own a customer's journey from requisition through to handover to the business. You will be responsible for managing projects ranging in complexity. You will work with Lloyds Accredited Self-Lay Providers and our Delivery Partners to ensure projects are delivered safely on budget, and to the required quality. As part of your role, you will provide onsite presence for the customer; to be the key contact at the time they need it and to provide assurance on works delivered. Key Responsibilities: Through having a site presence, you will take ownership of the end-to-end delivery of a variety of customer projects including large single one-off connections, new mains, diversions, and reinforcements including delivery of large, multi-phase developments. Protect the quality of the Affinity Water network to ensure development is sustainable and compliant with water quality. You will hold our delivery partner to account on safety, quality, cost, and timescales as per the NEC4 requirements. You’ll be motivated to ensure that schemes are developed and delivered to a high quality, timescales, and compliant with CDM (Construction Design and Management) requirements. Ensure that the safety, health, and well-being of self, colleagues, consumers, and customers is continuously improved and put at the forefront of everything we do. Process customers service connection requests including reviewing site readiness and/or processing of WIAP certification.
What you’ll need: You’ll have experience in a similar regulatory environment and you'll bring with you an understanding of the relevant health, safety, environment, and quality regulations and industry standards. You’ll be motivated to ensure schemes are developed and delivered to a high quality, timescales, and are compliant with CDM (Construction Design and Management) requirements. Crucially, you’ll recognise the value of exceptional customer service and be able to demonstrate great communication, engagement, and empathy when working with customers and stakeholders at all levels. You will need a full UK driving licence and be prepared to travel. Interview Process: Once the advert has closed and shortlisting has been completed, the Talent Acquisition Partner managing this recruitment campaign will be in touch to confirm unsuccessful and successful candidates. The interview process will consist of a face-to-face interview in our Hatfield Hub and will include behavioural and technical competency-based questions. Advert Closing Date:
31/1/25 Benefits include:
Salary: £42,875 Hours of work: Operational - 08:30am - 17:00pm (Monday - Thursday) 08:30am - 16:30pm (Friday) Company Car Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from
23 - 27 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%). We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident: If you need to apply in a different format, please contact us. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
The role: As a Liaison Engineer, you will deliver a personal, effortless, and timely customer service journey. You will own a customer's journey from requisition through to handover to the business. You will be responsible for managing projects ranging in complexity. You will work with Lloyds Accredited Self-Lay Providers and our Delivery Partners to ensure projects are delivered safely on budget, and to the required quality. As part of your role, you will provide onsite presence for the customer; to be the key contact at the time they need it and to provide assurance on works delivered. Key Responsibilities: Through having a site presence, you will take ownership of the end-to-end delivery of a variety of customer projects including large single one-off connections, new mains, diversions, and reinforcements including delivery of large, multi-phase developments. Protect the quality of the Affinity Water network to ensure development is sustainable and compliant with water quality. You will hold our delivery partner to account on safety, quality, cost, and timescales as per the NEC4 requirements. You’ll be motivated to ensure that schemes are developed and delivered to a high quality, timescales, and compliant with CDM (Construction Design and Management) requirements. Ensure that the safety, health, and well-being of self, colleagues, consumers, and customers is continuously improved and put at the forefront of everything we do. Process customers service connection requests including reviewing site readiness and/or processing of WIAP certification.
What you’ll need: You’ll have experience in a similar regulatory environment and you'll bring with you an understanding of the relevant health, safety, environment, and quality regulations and industry standards. You’ll be motivated to ensure schemes are developed and delivered to a high quality, timescales, and are compliant with CDM (Construction Design and Management) requirements. Crucially, you’ll recognise the value of exceptional customer service and be able to demonstrate great communication, engagement, and empathy when working with customers and stakeholders at all levels. You will need a full UK driving licence and be prepared to travel. Interview Process: Once the advert has closed and shortlisting has been completed, the Talent Acquisition Partner managing this recruitment campaign will be in touch to confirm unsuccessful and successful candidates. The interview process will consist of a face-to-face interview in our Hatfield Hub and will include behavioural and technical competency-based questions. Advert Closing Date:
31/1/25 Benefits include:
Salary: £42,875 Hours of work: Operational - 08:30am - 17:00pm (Monday - Thursday) 08:30am - 16:30pm (Friday) Company Car Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from
23 - 27 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%). We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident: If you need to apply in a different format, please contact us. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
