Lifeline Response Officer (Ref: POS000736)
Hours and Pay:
Salary: £26,409 to £27,711 (pro-rata)
Salary Band: £20,001 to £30,000
Post Type: Permanent
Hours Per Week: Part time
Job and Application Details: Categories: Housing Directorate: N/A Published Date: 30/12/2024 Closing Date: 12/01/2025
Lifeline Services have been providing award-winning support to the residents of Darlington since 1989, and an exciting opportunity has arisen within the response officer team to enable us to respond to the increasing demands of our service delivery.
The response team is based at our Town Hall office, and the integral duties of a Lifeline Response Officer include the demonstration, installation, and monitoring of various technology, as well as responding to any emergency calls as necessary.
Our officers must be able to think dynamically in a fast-paced and busy environment. You will be confident in the use of databases and Microsoft Office packages, with a good understanding of GDPR to meet the administrative duties of the role.
You will need to be approachable with a 'can do' attitude and possess valuable skills such as being sociable, flexible, and able to communicate effectively and with compassion to our clients. A strong background in a customer-facing role with experience of older, more vulnerable people would be an advantage.
We are looking for two officers who can work the following fixed shifts on a two-week alternating rota, which equates to a 25-hour per week contract for each officer:
Week One: Friday evening 19:30 to 06:00 Saturday evening 19:30 to 06:00 Sunday evening 19:30 to 06:00
Week Two: Wednesday evening 21:30 to 07:30 Thursday evening 21:30 to 07:30
The successful applicant will be subject to Enhanced Disclosure and Barring Service checks relevant to the post.
Benefits: The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity, and Adoption Leave schemes
Access to a wide range of training, learning, and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video:
Why Work For Us .
General Information for Applicants: All applicant email correspondence will come from 'donotreply@northeastjobs.org.uk' and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk, who will be happy to assist.
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Job and Application Details: Categories: Housing Directorate: N/A Published Date: 30/12/2024 Closing Date: 12/01/2025
Lifeline Services have been providing award-winning support to the residents of Darlington since 1989, and an exciting opportunity has arisen within the response officer team to enable us to respond to the increasing demands of our service delivery.
The response team is based at our Town Hall office, and the integral duties of a Lifeline Response Officer include the demonstration, installation, and monitoring of various technology, as well as responding to any emergency calls as necessary.
Our officers must be able to think dynamically in a fast-paced and busy environment. You will be confident in the use of databases and Microsoft Office packages, with a good understanding of GDPR to meet the administrative duties of the role.
You will need to be approachable with a 'can do' attitude and possess valuable skills such as being sociable, flexible, and able to communicate effectively and with compassion to our clients. A strong background in a customer-facing role with experience of older, more vulnerable people would be an advantage.
We are looking for two officers who can work the following fixed shifts on a two-week alternating rota, which equates to a 25-hour per week contract for each officer:
Week One: Friday evening 19:30 to 06:00 Saturday evening 19:30 to 06:00 Sunday evening 19:30 to 06:00
Week Two: Wednesday evening 21:30 to 07:30 Thursday evening 21:30 to 07:30
The successful applicant will be subject to Enhanced Disclosure and Barring Service checks relevant to the post.
Benefits: The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity, and Adoption Leave schemes
Access to a wide range of training, learning, and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video:
Why Work For Us .
General Information for Applicants: All applicant email correspondence will come from 'donotreply@northeastjobs.org.uk' and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk, who will be happy to assist.
#J-18808-Ljbffr
