JOB TITLE:
Loans Digital Trading Manager SALARY : £68,202 – £75,780 LOCATION:
London HOURS:
Full time WORKING PATTERN:
Hybrid, 40% (or two days) in an office site About this opportunity The Loans Demand Generation and Trading team support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, multifaceted and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group. Here's where you’ll make a difference: Maximise customer demand through our own digital channels, working collaboratively with Digital Engagement, Chief Customer Office and Your Credit Score teams to identify and personalise customer engagement opportunities Maximise end-to-end digital channel conversion, through analysis of customer journey performance metrics and crafting digital journey optimisations in collaboration with Platform teams Provide clarity on digital performance and key drivers, explaining demand volume and funnel conversion to senior leadership team, along with opportunities to enhance performance Maintain awareness of the competitive landscape by highlighting competitor digital innovation and promotional activity, and digital market trends Are you passionate about understanding and driving outstanding digital customer experiences? Do you flourish with identifying and implementing improvements that improve the end-to-end journey for customers? If so, this could be the perfect role for you! About us If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose. What you’ll need Previous experience and comprehensive understanding of Understanding Digital Loan Products, journeys and customer experiences Analytically curious, able to explain performance and proactively identify opportunities from customer-level data via unique set of data sources and systems e.g PowerBI, Adobe, Clova or similar Collaborative, with the ability to deliver through our business partners such as Digital Engagement, Chief Customer Office and Loans & Affordability Platform Able to communicate, present and influence senior leadership, simplifying complexity to be an effective storyteller on digital performance About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more .
#J-18808-Ljbffr
Loans Digital Trading Manager SALARY : £68,202 – £75,780 LOCATION:
London HOURS:
Full time WORKING PATTERN:
Hybrid, 40% (or two days) in an office site About this opportunity The Loans Demand Generation and Trading team support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, multifaceted and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group. Here's where you’ll make a difference: Maximise customer demand through our own digital channels, working collaboratively with Digital Engagement, Chief Customer Office and Your Credit Score teams to identify and personalise customer engagement opportunities Maximise end-to-end digital channel conversion, through analysis of customer journey performance metrics and crafting digital journey optimisations in collaboration with Platform teams Provide clarity on digital performance and key drivers, explaining demand volume and funnel conversion to senior leadership team, along with opportunities to enhance performance Maintain awareness of the competitive landscape by highlighting competitor digital innovation and promotional activity, and digital market trends Are you passionate about understanding and driving outstanding digital customer experiences? Do you flourish with identifying and implementing improvements that improve the end-to-end journey for customers? If so, this could be the perfect role for you! About us If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose. What you’ll need Previous experience and comprehensive understanding of Understanding Digital Loan Products, journeys and customer experiences Analytically curious, able to explain performance and proactively identify opportunities from customer-level data via unique set of data sources and systems e.g PowerBI, Adobe, Clova or similar Collaborative, with the ability to deliver through our business partners such as Digital Engagement, Chief Customer Office and Loans & Affordability Platform Able to communicate, present and influence senior leadership, simplifying complexity to be an effective storyteller on digital performance About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more .
#J-18808-Ljbffr
