Location Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Location Manager - Extra Care Location: Wyken Court, Coventry Hours: 36 per week Salary: Up to £26,707 per annum About the role Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs. The post holder will be managing a designated location to ensure that services are delivered to a high standard, and that the location and accommodation remain safe and compliant. The Location Manager role is diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners. Responsibilities: Managing properties and enabling residents to live independent lives Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint Taking ownership for complaints and following the complaints process while keeping all parties informed Leading on relationship management across the location working collaboratively to find solutions and satisfactory resolutions Maintaining resident and stakeholder trust and confidence in Anchor through effective communication Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures Working with external agencies and partners to provide support to residents with a range of needs Encouraging all residents to have an up-to-date and relevant support plan that identifies their individual needs Connecting with residents, helping them access health and social services, and encourage inclusion in social events Are you the one? We are looking for an individual who shares our values and has great relationship management and communication skills. Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but having the right attitude, resilience, ability to problem solve, and a willingness to learn is most important. Anchor - a great place to work Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are proud to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

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