Purpose
Managing the Logistics & Despatch teams across the company on a day-to-day basis. Working to ensure loading/despatching processes are running smoothly/effectively to support business and customer needs. Ensure the efficient running of the Transport & Despatch warehouses.
Key Tasks
- Responsible for Group despatch administration and lorry loading processes
- Manage driving teams in the loading, delivery and care of all Harrod Furniture Products
- Knowledge of Horticultural transport loading and the day-to-day tasks re4quired.
- Liaise and Book hotels for driving teams cost effectively.
- Monitor and improve loading/despatch to ensure it is efficient and productive
- Ensure loading/despatch processes are robust and followed
- Manage the team to ensure the smooth loading/despatch onto company vehicles and external carriers
- Work with other team leaders/managers to ensure resources are maximised
- Communicate business objectives to the team to support business demands
- Manage the team on a day-to-day basis and resolve staff issues as required
- Co-ordinate and complete employee performance reviews for the team
- Co-ordinate/arrange adequate cover for departmental absences
- Coordinate and participate in target setting through meetings/sessions
- Continually strive to improve processes and working practices with the team
- Ensure agreed targets and deadlines are communicated, implemented, measured and reviewed
- Route planning and monitoring the cost implications.
- Produce Monthly reporting statistics for the Group Operations Director
- Assist with sales order allocation and acknowledgement
- Manage the process for lorry and Van route planning for company vehicles
- Manage installations team planning in consultation with Equipment Estimator
- Manage Performance issues as Required and Liaise with HR where disciplinary procedures are required
- Work closely with the Warehouse Manager to effectively despatch stock in a timely fashion
- Manage and co-ordinate your team’s PDR’s.
- Maintain awareness and understanding of department Health & Safety Issues
- Ensuring adherence to Harrod UK Health & Safety policy & procedures at all times
Person Spec & Skills
- Able to communicate clearly at all levels
- Has excellent time management skills
- Experience of route planning
- Management of lorry drivers and current legislation
- Valid HGV license and CPC desirable but not essential
- Professional and passionate
- Able to managing specific projects in line with company targets
- Good understanding of internal and external customer needs
- Desire to exceed targets
- Ability to work without direct supervision
- Shows interest and has good knowledge of Harrod UK products
- Awareness, understanding and responsibility for department Health & Safety issues, ensuring adherence to Harrod UK Ltd Health & Safety policy at all times
- Seeks to be challenged and stretched
- Understanding of basic budgetary controls
- Self-directed and self-motivated
- Team player with excellent facilitation skills
