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London Outbound Inbound Representative
Apply remote type Remote locations London, Ontario time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 18, 2025 (5 days left to apply) job requisition id R_1391855 Work Location:
London, Ontario, Canada Hours:
37.5 Line of Business:
Personal & Commercial Banking Pay Details:
$47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Job Description: Department Overview Supporting and helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Job Details London Contact Centre Representative - supporting Outbound and Inbound Easyline Everyday Banking What You’ll Do As the voice of TD, you’ll be passionate about understanding our customers. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. Make people’s day:
strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently:
resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:
consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning:
actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Your remaining time will be spent at a TD location for in-person team events and experiences. Job Requirements What You Need to Succeed High School Diploma or equivalent.
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Ability to multitask and navigate through computer systems and applications with speed and accuracy.
Digital literacy across a broad range of devices.
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information.
Additional Information Start date:
Monday March 3rd, 2025 Training:
14 weeks full time Paid Training, Mandatory IN PERSON Onsite Training schedule:
Monday - Friday, 9am-5pm Full Time work schedule (after training):
37.5 hours/week, 5 days/week (Candidates must be flexible to work within Business Hours: Monday to Saturday 6am-12am, various start times) Part Time:
Not Available National Occupation Classification (NOC) Code:
14201 – Banking, insurance and other financial clerks (NOC) We’re delighted that you’re considering building a career with TD. Company Overview TD is one of the world's leading financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!
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Apply remote type Remote locations London, Ontario time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 18, 2025 (5 days left to apply) job requisition id R_1391855 Work Location:
London, Ontario, Canada Hours:
37.5 Line of Business:
Personal & Commercial Banking Pay Details:
$47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Job Description: Department Overview Supporting and helping is at the heart of everything we do at our contact centers, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Job Details London Contact Centre Representative - supporting Outbound and Inbound Easyline Everyday Banking What You’ll Do As the voice of TD, you’ll be passionate about understanding our customers. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers. Make people’s day:
strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently:
resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:
consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning:
actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Your remaining time will be spent at a TD location for in-person team events and experiences. Job Requirements What You Need to Succeed High School Diploma or equivalent.
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Ability to multitask and navigate through computer systems and applications with speed and accuracy.
Digital literacy across a broad range of devices.
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information.
Additional Information Start date:
Monday March 3rd, 2025 Training:
14 weeks full time Paid Training, Mandatory IN PERSON Onsite Training schedule:
Monday - Friday, 9am-5pm Full Time work schedule (after training):
37.5 hours/week, 5 days/week (Candidates must be flexible to work within Business Hours: Monday to Saturday 6am-12am, various start times) Part Time:
Not Available National Occupation Classification (NOC) Code:
14201 – Banking, insurance and other financial clerks (NOC) We’re delighted that you’re considering building a career with TD. Company Overview TD is one of the world's leading financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!
#J-18808-Ljbffr
