Team Size: 15-20 (Direct reports: 1x ASM, 4x Leads, 11-15x Sales Assistant)
Hours: 37.5 pw (including weekends and evening working)
Responsibilities
Working with the Retail Operations Manager to successfully open our London flagship store, including implementation of necessary processes and compliance, onboarding of team, and management of sales floor and merchandising to maximise impact.
Attract, recruit, train and develop a world-class team, united around our core values and with a relentless focus on delivering a best-in-class experience for our community.
Deliver on store revenue KPIs through a people-first leadership approach; driving a culture of exceptional luxury service and a community mindset, including execution of launches, events and VIP shopping.
Continually upskill and develop your team, through clear criteria setting, ongoing coaching and feedback, and effective assignment of responsibility and ownership.
Nurture and develop relationships, both directly and through the team, to successfully deliver an elevated VIC engagement program.
Work with the Community and Events teams to cement the store as a disruptor through impactful events and speedbump moments.
Work with the store Café Lead to ensure all food safety and hygiene controls are implemented and adhered to.
Ensure HR compliance across the full employee lifecycle for store employees, including hiring, training, coaching and development, managing schedules, appraisals, performance management, and offboarding.
Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.
Partner with key stakeholders across the business to provide store insight, to help capitalise on local opportunity, streamline process, and build towards our future retail model.
Who You Are
You are an experienced retail leader who puts your people above all else; you understand that people make the difference, and you know how to tap into your team’s performance potential whilst ensuring they love what they do.
You are a connector. You understand the power of community, and embed yourself readily to become the local go-to.
You have an eye for quality, you sweat the small stuff because you know the details matter, always.
You don’t believe in the status-quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack.
You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning.
You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others.
You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.
What We Offer
Bonus up to
20%
Employer-matched pension
Employee discount program
Generous uniform allowance + annual personal clothing allowance
Private healthcare
Life Assurance scheme
Required start date: March 2025
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Hours: 37.5 pw (including weekends and evening working)
Responsibilities
Working with the Retail Operations Manager to successfully open our London flagship store, including implementation of necessary processes and compliance, onboarding of team, and management of sales floor and merchandising to maximise impact.
Attract, recruit, train and develop a world-class team, united around our core values and with a relentless focus on delivering a best-in-class experience for our community.
Deliver on store revenue KPIs through a people-first leadership approach; driving a culture of exceptional luxury service and a community mindset, including execution of launches, events and VIP shopping.
Continually upskill and develop your team, through clear criteria setting, ongoing coaching and feedback, and effective assignment of responsibility and ownership.
Nurture and develop relationships, both directly and through the team, to successfully deliver an elevated VIC engagement program.
Work with the Community and Events teams to cement the store as a disruptor through impactful events and speedbump moments.
Work with the store Café Lead to ensure all food safety and hygiene controls are implemented and adhered to.
Ensure HR compliance across the full employee lifecycle for store employees, including hiring, training, coaching and development, managing schedules, appraisals, performance management, and offboarding.
Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.
Partner with key stakeholders across the business to provide store insight, to help capitalise on local opportunity, streamline process, and build towards our future retail model.
Who You Are
You are an experienced retail leader who puts your people above all else; you understand that people make the difference, and you know how to tap into your team’s performance potential whilst ensuring they love what they do.
You are a connector. You understand the power of community, and embed yourself readily to become the local go-to.
You have an eye for quality, you sweat the small stuff because you know the details matter, always.
You don’t believe in the status-quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack.
You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning.
You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others.
You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.
What We Offer
Bonus up to
20%
Employer-matched pension
Employee discount program
Generous uniform allowance + annual personal clothing allowance
Private healthcare
Life Assurance scheme
Required start date: March 2025
#J-18808-Ljbffr
