Loss Prevention Partner

Our PurposeWorking in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.At a glance- Due to working regulations, applicants must be 18 years or over to apply.- The salary range for this role is set at £24,400 - £32,000- This position is a permanent contract and will work on a rota basis covering a variety of shifts, including evenings and weekends.About the roleAs a Loss Prevention Partner (LPP) in our Profit Protection team, you willadd value to the efficiency and profitability of John Lewis & Partners. Inthis role, you will:● Mitigate the risk of malicious harm to Partners and Customers;● Manage shrinkage performance within budget and risk appetite.You will play a key role in a John Lewis branch, by investigating trendsand reporting on key themes, thoroughly investigating shrinkage to protectour profit. You'll protect your fellow Partners and customers, patrollingthe shop floor to deter potential theft and monitoring CCTV for signs ofsuspicious behaviour.The role will address all aspects of Shrinkage, including, though notexclusive to, external and internal dishonesty, procedural failure, andadministrative error within the John Lewis Partnership.You will need to be confident and reassuring to be able to de-escalateconflict situations in the branch professionally. You will raise awarenessof all aspects of shrinkage by supporting and coaching fellow Partners.What do our Loss Prevention Partners enjoy about their role?“The LPP role is very rewarding. We are there to protect Partners andcustomers alike; it's about giving great customer service when patrollingthe shop floor, building relationships within the branch, and generallybeing there to support others. The wider LPP community offers great supportwhen in need. Being part of a great team myself, we work closely togetheras well as with the local police in the community. I enjoy investigations,whether it's looking into shop theft or stock issues, or even helpingcustomers around the store.”Kate, Loss Prevention Partner“You really feel that you are doing something for others, and working in aPartnership gives you a sense of belonging.”Tim, Loss Prevention PartnerWill I receive training?You will receive full and comprehensive training in the first few weeks ofstarting in your new role. If you do not have previous experience in thisrole, don’t worry we will provide all the training you need.Essential skills you’ll need- Strong communication skills- Attention to detail/accuracy- Good customer service skillsDesirable- Previous experience in a loss prevention role- Previous experience in a customer facing environmentBenefits of the Partnership and the role- Excellent work life balance, including focus on well being and ourmarket leading equal parenthood leave Policy- Full time working holiday entitlement of 22 days holiday, plus bank holidays (increasing to up to 30 days based on length of service)- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). After three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not- You’ll get Partnership discount in store and online once you complete three months Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount- Simple cycle to work support scheme- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore themFind out more about the extensive range of exciting benefits that you couldenjoy when you join us on our website under About the Partnership;Benefits.Next Steps:With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.- This role is subject to the following pre-employment screening: 5 yearreference check, Basic Disclosure and 5 year financial probity.- The application form consists of a CV upload followed by applicationquestions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").We occasionally close vacancies early in the event that we receive ahigh volume of applications. Therefore, we recommend that you apply early.You'll be asked about any adjustments you might need to support therecruitment process. Let us know, and we'll be sure to discuss it with you.Thanks for your patience in the meantime and for showing an interest injoining JLP.