Mainframe Application Support Team Leader

Mainframe Application Support Team Leader focuses on develop own application knowledge alongside team leading activities in order to contribute to bau support tasks and also to support strategic initiatives.

What the role involves

• Develop own application knowledge alongside team leading activities in order to contribute to BAU support tasks and also to support strategic initiatives.
• Preparing estimates and proposals in response to customer enhancement requests.
• Positively lead the team’s participation in wider Specialist Services team initiatives for potential application modernization and replacement projects.

Skills and requirements

• Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required.
• Proven expertise in COBOL (both Batch and CICS) and JCL programming (5 years+).
• Proven experience leading remote teams and managing diverse workforces (2 years+).
• Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+).

Confirmed role details

• Provide team members with opportunities to discuss their individual performance and career goals through monthly 1:1s and annual performance reviews, all delivered in a psychologic.

Candidate fit

• hands-on leadership, organisation, coaching, and reliable follow-through

Additional role context

• Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements.