Maintenance Controller / In Service Support Technician (ISST)

Siemens Mobility is dedicated to pioneering the future of transportation. Our dynamic team is always exploring new ways to drive innovation and efficiency in rail. We are searching for forward-thinkers who are eager to challenge themselves and make a tangible impact. If you are passionate about creating sustainable and intelligent transport solutions, we want you on our team. We are currently looking for an expert engineer to join our maintenance control team based within the Regional Operations Center (ROC) at our Three Bridges Depot in Crawley. This is a great opportunity to be part of a fast-paced team, in a very critical role within the business, where you will be responsible for handling the operations of one of the UK’s most advanced trains; the Desiro City CL700. This role forms a pivotal part of the project’s day-to-day operations, minimising any form of train running delays and providing outstanding service to both our customers and passengers. You will make an impact by... Acting as Single Point of Contact (SPOC) in the Control Room providing first line technical support over the phone to operational staff Managing mainline failures and serious incidents on the rail network, reducing any subsequent impacts to both passengers and Siemens Collaborating with internal/external partners to meet current needs and develop good working relationships Reporting into the Outstation Supervisor every shift to align working expectations and responsibilities throughout. Aligning with the performance team for the investigation of service incidents and failure route cause analysis. Undertaking delay attribution and failure route cause investigations Ensuring satisfactory close out of safety related traction on rolling stock incidents Management and control of relevant fleet downloads and electronic data Proactively diagnosing faults and failures remotely, through first line investigations, utilising any maintenance tools available Providing technical guidance to assist Line of Route maintenance staff (including Technical Riding Inspectors) Planning scheduled and out of course depot maintenance requirements Recording and reporting all information relevant to Operational Safety Incidents/Accidents, service defects and failures in a detailed and efficient manner Ensuring that all reporting IT systems are updated in a precise and efficient manner Understanding, implementing and aligning with the Siemens Rail Systems HSQE policies. Implementation of safe systems and controls within your area of responsibility Communicating health and safety responsibilities to your team and ensuring employees raise issues and participate in implementation of agreed changes. Sitting at the customer site, maintaining a professional image of Siemens and developing good relationships to ensure opportunity for future business and working process Your success will be grounded by... HNC in electrical or mechanical engineering or equivalent experience Complete records of actions and operations accurately and to procedures Advanced knowledge of IT systems / software Good communication, planning and organisational skills Detailed knowledge of technical aspects of the rolling stock allocated to the depot (preferred) Highly motivated and proactive You'll benefit from... Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.

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