Experience:
3 years’ experience in the motor vehicle industry Department:
Service & Support Job Description
Employee Benefits Increased holiday entitlement with length of service. Long service awards. Recruitment incentive awards. Cycle to work scheme. Working Hours 42.5 Basic Weekly Hours 8:00am – 5:00pm Monday to Friday Job Summary There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The ideal candidate will have the ability to speak German, Italian or Spanish. The role is based at our Head Office in South Normanton, Derbyshire. Main Duties and Responsibilities Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery. To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service. To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice. To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures. To ensure that all incidents are progress-chased through to completion, keeping the customer always informed. To maintain individual incident records, noting all conversations on the ‘each incidents specific memo pad’. To control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts, which are operated by both internal and external contracts. To facilitate in all matters of a technical nature that are or may be in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved for all customers. Authorise expenditure within an agreed spend limit on estimates as dictated ensuring all maintenance records/contract processes are followed as a reference point to decide on the level and cost of repairs necessary before proceeding. Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacturer requirements. To ensure all maintenance records are kept up to date through our supplier portal. Ensure all procedures are adhered to and report all incidents of non-compliance. Seek to drive down repair costs and repair rates charged by our suppliers by working with the Fleet Engineers and ensure that the most cost-effective resources available are utilized. To cover out of operating hours support for customer breakdowns liaising with both the customer and supplier to ensure all incidents are progressed through to completion. To ensure that the workplace maintains a tidy and professional image. Person Specification Ideally speak either German, Spanish or Italian. German speaking would be advantageous. Minimum 3 years’ experience in the motor vehicle industry. Applicants should be suitably qualified and have experience in light/heavy commercial vehicle maintenance, repair, diagnostic and standard repair times. Experience of working in a fast-paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer. Self-motivated and able to communicate clearly in both verbal and written formats. Ability to work under pressure with minimal supervision and be a team player. Well organised, taking ownership of tasks and being able to work to detail. High level of UK geographical knowledge and have a good standard of education at GCSE level. Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous. If you want to work for the largest Iveco and Fiat Van Dealer Group in the UK, and would like to join a family owned and run Company with over 100 years trading behind it, this may be the job for you! Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk About the Company
Sentinel Fleet Management, part of Guest Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
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3 years’ experience in the motor vehicle industry Department:
Service & Support Job Description
Employee Benefits Increased holiday entitlement with length of service. Long service awards. Recruitment incentive awards. Cycle to work scheme. Working Hours 42.5 Basic Weekly Hours 8:00am – 5:00pm Monday to Friday Job Summary There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The ideal candidate will have the ability to speak German, Italian or Spanish. The role is based at our Head Office in South Normanton, Derbyshire. Main Duties and Responsibilities Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery. To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service. To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice. To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures. To ensure that all incidents are progress-chased through to completion, keeping the customer always informed. To maintain individual incident records, noting all conversations on the ‘each incidents specific memo pad’. To control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts, which are operated by both internal and external contracts. To facilitate in all matters of a technical nature that are or may be in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved for all customers. Authorise expenditure within an agreed spend limit on estimates as dictated ensuring all maintenance records/contract processes are followed as a reference point to decide on the level and cost of repairs necessary before proceeding. Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacturer requirements. To ensure all maintenance records are kept up to date through our supplier portal. Ensure all procedures are adhered to and report all incidents of non-compliance. Seek to drive down repair costs and repair rates charged by our suppliers by working with the Fleet Engineers and ensure that the most cost-effective resources available are utilized. To cover out of operating hours support for customer breakdowns liaising with both the customer and supplier to ensure all incidents are progressed through to completion. To ensure that the workplace maintains a tidy and professional image. Person Specification Ideally speak either German, Spanish or Italian. German speaking would be advantageous. Minimum 3 years’ experience in the motor vehicle industry. Applicants should be suitably qualified and have experience in light/heavy commercial vehicle maintenance, repair, diagnostic and standard repair times. Experience of working in a fast-paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer. Self-motivated and able to communicate clearly in both verbal and written formats. Ability to work under pressure with minimal supervision and be a team player. Well organised, taking ownership of tasks and being able to work to detail. High level of UK geographical knowledge and have a good standard of education at GCSE level. Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous. If you want to work for the largest Iveco and Fiat Van Dealer Group in the UK, and would like to join a family owned and run Company with over 100 years trading behind it, this may be the job for you! Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk About the Company
Sentinel Fleet Management, part of Guest Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
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