The Connectivity and Telephony Manager is responsible for ensuring the efficient operation, security, and performance of the Trust’s network and telephony infrastructure. This role combines technical expertise with leadership, strategic planning, and stakeholder engagement to support seamless communication and IT services across the organization.
As the Connectivity and Telephony Manager, you will be responsible for overseeing the Trust's connectivity and telephony infrastructure, ensuring seamless integration of these services with clinical and corporate operations. You will provide leadership to the connectivity and telephony team, ensuring they meet all operational requirements while also driving innovation through the adoption of new technologies. In this role, you will work closely with other technical teams and clinical departments to ensure that digital services are delivered effectively, supporting the delivery of high-quality healthcare.
We are a large NHS Mental Health Trust in South East England and are looking for skilled and enthusiastic people to help us provide high quality services for the patients, carers and local communities that we serve. Joining our team you will become part of a service dedicated to helping to provide the best outcomes and experience for people using our services and a great working experience for staff. We do not underestimate the challenges ahead and work together to support one another to drive forward innovation and change. Your personal professional development is important to us and you will be provided with opportunities to develop, as well as a flexible and supportive approach to your work life balance. Sussex Partnership is an equal opportunities employer, with a sincere commitment to our people's health and emotional wellbeing and as such, we have signed the Time to Change pledge and provide a comprehensive Employee Assistance Programme.
In addition, our workforce is currently under-represented by people from Black and Minority Ethnic and Disabled communities. We welcome applications from people of these communities as we want our workforce to reflect the communities we serve.
The Care Quality Commission (CQC) has rated our services good, following their most recent inspection, and outstanding in the caring domain.
To protect health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID.
Network and Telephony Management:
Oversee the operation, maintenance, and support of the Trust’s network and telephony systems, including routers, switches, firewalls, and VoIP systems. Ensure network and telephony infrastructure is secure, resilient, and performs to agreed standards.
Team Leadership: Lead and manage a team of network and telephony professionals, providing direction, support, and development opportunities. Foster a collaborative and performance-oriented team culture.
Service Delivery and Improvement: Monitor network and telephony performance, identify areas for improvement, and implement enhancements to ensure optimal service delivery. Manage incidents and problems related to network and telephony systems, ensuring timely resolution and minimal disruption.
Project Management: Plan and oversee network and telephony projects, including upgrades, migrations, and new implementations. Ensure projects are delivered on time, within scope, and within budget.
Stakeholder Engagement: Work closely with clinical and non-clinical staff to understand their communication needs and ensure IT services meet their requirements. Collaborate with other IT teams and departments to ensure seamless integration of network and telephony services with other IT systems.
Communication: Communicate complex technical issues and solutions to a wide range of stakeholders, including digital colleagues, senior management, clinical staff and external partners.
Vendor and Supplier Management: Manage relationships with external vendors and suppliers, ensuring service level agreements (SLAs) are met and value for money is achieved.
Compliance and Security: Ensure network and telephony systems comply with relevant regulations, policies, and best practices. Implement and maintain security measures to protect against threats and vulnerabilities.
Documentation and Reporting: Maintain comprehensive documentation of network and telephony systems, configurations, and processes. Provide regular reports on network and telephony performance, incidents, and service improvements to senior management.
#J-18808-Ljbffr
As the Connectivity and Telephony Manager, you will be responsible for overseeing the Trust's connectivity and telephony infrastructure, ensuring seamless integration of these services with clinical and corporate operations. You will provide leadership to the connectivity and telephony team, ensuring they meet all operational requirements while also driving innovation through the adoption of new technologies. In this role, you will work closely with other technical teams and clinical departments to ensure that digital services are delivered effectively, supporting the delivery of high-quality healthcare.
We are a large NHS Mental Health Trust in South East England and are looking for skilled and enthusiastic people to help us provide high quality services for the patients, carers and local communities that we serve. Joining our team you will become part of a service dedicated to helping to provide the best outcomes and experience for people using our services and a great working experience for staff. We do not underestimate the challenges ahead and work together to support one another to drive forward innovation and change. Your personal professional development is important to us and you will be provided with opportunities to develop, as well as a flexible and supportive approach to your work life balance. Sussex Partnership is an equal opportunities employer, with a sincere commitment to our people's health and emotional wellbeing and as such, we have signed the Time to Change pledge and provide a comprehensive Employee Assistance Programme.
In addition, our workforce is currently under-represented by people from Black and Minority Ethnic and Disabled communities. We welcome applications from people of these communities as we want our workforce to reflect the communities we serve.
The Care Quality Commission (CQC) has rated our services good, following their most recent inspection, and outstanding in the caring domain.
To protect health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID.
Network and Telephony Management:
Oversee the operation, maintenance, and support of the Trust’s network and telephony systems, including routers, switches, firewalls, and VoIP systems. Ensure network and telephony infrastructure is secure, resilient, and performs to agreed standards.
Team Leadership: Lead and manage a team of network and telephony professionals, providing direction, support, and development opportunities. Foster a collaborative and performance-oriented team culture.
Service Delivery and Improvement: Monitor network and telephony performance, identify areas for improvement, and implement enhancements to ensure optimal service delivery. Manage incidents and problems related to network and telephony systems, ensuring timely resolution and minimal disruption.
Project Management: Plan and oversee network and telephony projects, including upgrades, migrations, and new implementations. Ensure projects are delivered on time, within scope, and within budget.
Stakeholder Engagement: Work closely with clinical and non-clinical staff to understand their communication needs and ensure IT services meet their requirements. Collaborate with other IT teams and departments to ensure seamless integration of network and telephony services with other IT systems.
Communication: Communicate complex technical issues and solutions to a wide range of stakeholders, including digital colleagues, senior management, clinical staff and external partners.
Vendor and Supplier Management: Manage relationships with external vendors and suppliers, ensuring service level agreements (SLAs) are met and value for money is achieved.
Compliance and Security: Ensure network and telephony systems comply with relevant regulations, policies, and best practices. Implement and maintain security measures to protect against threats and vulnerabilities.
Documentation and Reporting: Maintain comprehensive documentation of network and telephony systems, configurations, and processes. Provide regular reports on network and telephony performance, incidents, and service improvements to senior management.
#J-18808-Ljbffr
