Manager, Endpoint engineer (global role in a virtual working environment)

About Grant Thornton

Grant Thornton is one of the world’s leading professional services networks with member firms in over 145 countries, 72,000 people and global revenues of $7.5bn. Member firms offer audit, tax, and advisory services to privately owned companies, publicly listed companies, public sector and not for profit organisations, both domestically and internationally.

Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs).

Overall role purpose

In our Go Beyond network strategy 2025 our vision is to become ‘the most valued network in the profession’. This role is at the heart of delivering that purpose and strategy, by leading the activation of our Go Beyond brand.

The Endpoint Engineer plays a crucial role in the CORE IT Operations and Support team which supports GTIL and Member Firms on local and global contracts.

We are seeking a highly organized and detail-oriented Endpoint Engineer to work alongside the IT Infrastructure, Service Desk, and Security teams to provide a secure, modern, best in class user experience with our laptops and mobile devices. You’d be working alongside an experienced department to own deployment of systems and applications, as well as automation where appropriate. This position encourages the use of the most modern technology to provide our users with the tools they need to securely perform their job duties.

Location

United Kingdom/Europe

Main responsibilities

• Subject matter expert in Windows 365 and Azure Virtual Device installation, operations, and support
• Managing operating systems, images, and software lifecycles including deployment, configuration, maintenance, and best practices for all endpoints (laptop and Mobile).
• Identifying and developing automation through scripting using modern programming languages
• Assume role as primary Escalation point of contact for endpoint and operational security issues provide hands on technical support to troubleshoot and resolve issues – Level 3
• Manage deployments and updates for all software used within the organization.
• Manage Microsoft solutions such as Windows Autopilot, Intune, MDM, App Protection, VDI, and application deployment.
• Responsible for the management of AD group policies
• Manage proper onboarding and offboarding policies for all devices in the organization
• Maintain, update, and create documentation where necessary.
• Ensure implementation of SaaS SSO and MFA
• Recommend upgrades, repair or replacement as appropriate, or escalating to other IT staff.
• Planning, designing, and implementing endpoint-related solutions, vulnerability management, and patch management to improve user productivity and capability.
• Manage projects, issues (Incidents) and service requests from various stakeholders related to GTIL endpoints as a Subject Matter Expert
• Coordinate endpoint and security related work activities and policy management across managed service providers, Cybersecurity, GTIL business stakeholders, and other 3rd parties or customers
• Work with Service Providers to create (and confirm) resource, time, and cost estimates for Demands and Projects
• Work in a 24x7 environment, and available to represent Endpoint Services and IT Operations in general
• Assume responsibility as Service Owner for all Endpoint Configuration Items (CI’s)

Person specification

• Extensive experience in technical leadership of endpoint management and environment
• Problem-solving skills, particularly regarding anticipating and solving risks/issues before they occur or become critical
• Ability to work independently and manage multiple priorities effectively.
• Strong attention to detail and ability to meet deadlines.
• Excellent interpersonal, oral and written communication skills, attention to detail, can define dependencies and plan efficiently and communicate actions, progress, blockers.
• Relates with people across levels, functions, culture, with diplomacy and tact; Builds rapport in an open, friendly, and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics.

Experience – Essential

• Ability to quickly pivot as needed while working through multiple projects and competing priorities
• Advanced scripting capabilities in a common language to develop packages and automation
• Proven track record in on time/on spec delivery
• Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.
• Ability to be agile, respond positively to change and contribute with an innovative and global mindset.
• Experience with Windows endpoint engineering with proven technology expertise in more than one relevant core areas such as, Azure Active Directory (Entra ID), Windows Autopilot, Intune, software distribution, VDI, Windows 365, and MDM.
• ServiceNow experience a plus.
• Experience with Apple Business Manager integration with Microsoft Intune and VDI environments.
• Capable of working on a global team and reporting to a leader in the United States.
• Strong troubleshooting and research skills, and ability to work with vendors to find solutions to problems.
• Basic knowledge of cybersecurity best practices.
• A self-starter with strong organizational and time management skills.

Benefits

There are many benefits of being part of Grant Thornton International, working with a global and diverse team in a virtual setting is just one of them. We pride ourselves on our inclusive culture and believe it's one of our most valuable assets.

We also recognise the importance of time off at Grant Thornton International. Taking time away can lead to improved wellbeing and better productivity, which is why we don’t cap your leave. So if you need to take that extra Friday off (and Monday too), no problem.

We believe work is no longer a location, it is what we do. This should help all of us deliver our best work, while achieving the right balance in our lives. We want to build a culture of virtual inclusivity. One where all our people have the ability to choose what works best for them but also provides our people the best shared working experience utilising the digital tools we have available. GTIL will provide individuals with the necessary support and equipment to work effectively from home. We also have a collaborative space to offer should you prefer working outside of your home.

We will offer you access to digital learning options, as well as external training, should you role and development needs require this.

We fully understand the importance of balancing your life and we aim to support that with remote working and flexibility within your role. We understand the time you spend outside of work helps shape what you bring into work, so we encourage flexibility on both sides. However, if you prefer to work from the office, this is also something we offer.

We also understand the importance of working comfortably in a remote office - most likely your home, which is why we offer all staff a monthly home office allowance to ensure you're well equipped and able to undertake your role to the fullest.

These are just some of the benefits of working at Grant Thornton International. We also have a wide range of attractive core benefits including pension, health insurance, wellbeing programmes and much much more.