Manager of Innovation & Technology, City of Cambridge (Cambridge)
ABOUT THE LIBRARY: At the Cambridge Public Library, we welcome all, inspire minds and empower community. We support a Cambridge where everyone has equitable opportunities to learn, people live their best lives, and democracy thrives. Since 1889, the Cambridge Public Library has been a place of learning and community where all are welcome to expand their horizons. Through the Main Library and six neighborhood branches — Boudreau, Central Square, Collins, O’Connell, O’Neill, and Valente — the Library operates as a unified system to offer free library services and programs to residents. ABOUT THE ROLE: Reporting to the Assistant Director of Libraries, the Manager of Innovation and Technology is a senior leadership position responsible for overseeing the daily operations of the Main Library Innovation and Technology Department and for coordinating system-wide helpdesk services, STEAM programming, and Digital Equity efforts. The Manager supervises a team of 3 managers who collectively oversee 10 staff, liaises with the City of Cambridge IT department, manages budgets, procures hardware and software, establishes priorities, and sets the tone for providing excellent internal and external customer service. The successful candidate will be a passionate advocate for innovation and technology in a public service environment, possess a track record of effective managerial and organizational leadership, and be able to inspire and engage staff and community members. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technology management, strategy and planning:
Creates a clear, compelling and achievable vision for IT in the Library. Partners with library leadership and stakeholders to build improvements, drive strategy and implement initiatives to optimize library operations, programs and services. Leads strategic and operational planning for the use of technologies to achieve organizational goals. Oversees staff responsible for the delivery of exceptional internal helpdesk support and provides backup helpdesk support. Coordinates the evaluation, deployment and management of technology in the Library. Develops, tracks and manages the department’s operating budget; identifies capital technology needs, and works collaboratively with City IT to procure equipment and software. Coordinates with stakeholders to define system requirements for new technology implementations. Ensures continuous delivery of service through the timely review of hardware and software maintenance contracts, and the implementation of a replacement schedule for equipment and software upgrades. Communicates with external vendors on service interruptions, escalation of incomplete work; reports of warranty repair/replacement issues; collaborates on vendor projects, upgrades & configuration changes. Oversees library adherence to applicable laws, regulations, and standards including cybersecurity, public records, and personally identifiable information.
STEAM, Hive Makerspace, and Digital Equity: Oversees staff responsible for the development, implementation, and evaluation of effective and relevant STEAM and Digital Equity programming. Administers technical aspects of the Library Takeout Technology service which circulates Chromebooks, Wifi Hotspots, and other technology to patrons. Supports STEAM and Digital Equity through collaborations with local businesses, community groups, educators, applications for grants or special projects, and related outreach activities. Supports the needs of STEAM Academy partners; attends STEAM academy events and supports technology for STEAM Academy users. Oversees staff responsible for the Hive makerspace, including the Fabrication Lab, XR/VR equipment, and Recording Studios. Coordinates with relevant City of Cambridge departments to advance efforts to provide technology, access, and skills to residents.
Leadership and management for the Innovation and Technology Department: Manages the department in a manner that supports overall Library goals and ensures that staff members offer the highest quality assistance to library users and staff. Leads and motivates employees; provides feedback, coaching, and counseling to enhance or improve performance. Supervises assigned professional and paraprofessional staff members at various levels and provides thoughtful leadership, mentorship, and development to each. Aids in the recruitment of new staff, serves on relevant search committees, and trains new staff members. Supports staffing gaps within the department; finding substitutes, reorganizing staff schedules & responsibilities, and reassigning staff to fill in for absences. Raises awareness and understanding of library services in the larger community. Communicates and applies library policies and procedures for patrons and staff. Responds to and resolves patron concerns and issues with STEAM and Digital Equity offerings. Ensures that library initiatives are an active part of Innovation and Technology services. Communicates the Library’s Innovation and Technology programs, philosophies, goals, and results to stakeholders.
MINIMUM REQUIREMENTS: Education and Experience: A Bachelor’s degree in Information Technology or related field is required. Three to five years of successful experience overseeing the management, design and implementation of technology initiatives; at least five years of experience in the Information Technology field, three of which were in a leadership or management role. Customer service experience is essential. Or any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work. PREFERRED QUALIFICATIONS: Experience working in the public sector Experience managing in a union environment Fluency in a language in addition to English
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT:
Works in assigned area, including office areas, training rooms, library locations, as needed. SCHEDULE:
The schedule requires a 37.5-hour work week, Monday-Friday, 8:30am-5:00pm, including ability to work occasional evening and Saturday hours in support of projects or events. Flexibility is required. Full/Part Time
Full Time Education
BA/BS Salary Range
$124,778.00- $137,000.00/year Closing Date
Open Until Filled How to Apply
To view the full job description, and apply visit this link. Posted
2025-01-06
#J-18808-Ljbffr
ABOUT THE LIBRARY: At the Cambridge Public Library, we welcome all, inspire minds and empower community. We support a Cambridge where everyone has equitable opportunities to learn, people live their best lives, and democracy thrives. Since 1889, the Cambridge Public Library has been a place of learning and community where all are welcome to expand their horizons. Through the Main Library and six neighborhood branches — Boudreau, Central Square, Collins, O’Connell, O’Neill, and Valente — the Library operates as a unified system to offer free library services and programs to residents. ABOUT THE ROLE: Reporting to the Assistant Director of Libraries, the Manager of Innovation and Technology is a senior leadership position responsible for overseeing the daily operations of the Main Library Innovation and Technology Department and for coordinating system-wide helpdesk services, STEAM programming, and Digital Equity efforts. The Manager supervises a team of 3 managers who collectively oversee 10 staff, liaises with the City of Cambridge IT department, manages budgets, procures hardware and software, establishes priorities, and sets the tone for providing excellent internal and external customer service. The successful candidate will be a passionate advocate for innovation and technology in a public service environment, possess a track record of effective managerial and organizational leadership, and be able to inspire and engage staff and community members. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technology management, strategy and planning:
Creates a clear, compelling and achievable vision for IT in the Library. Partners with library leadership and stakeholders to build improvements, drive strategy and implement initiatives to optimize library operations, programs and services. Leads strategic and operational planning for the use of technologies to achieve organizational goals. Oversees staff responsible for the delivery of exceptional internal helpdesk support and provides backup helpdesk support. Coordinates the evaluation, deployment and management of technology in the Library. Develops, tracks and manages the department’s operating budget; identifies capital technology needs, and works collaboratively with City IT to procure equipment and software. Coordinates with stakeholders to define system requirements for new technology implementations. Ensures continuous delivery of service through the timely review of hardware and software maintenance contracts, and the implementation of a replacement schedule for equipment and software upgrades. Communicates with external vendors on service interruptions, escalation of incomplete work; reports of warranty repair/replacement issues; collaborates on vendor projects, upgrades & configuration changes. Oversees library adherence to applicable laws, regulations, and standards including cybersecurity, public records, and personally identifiable information.
STEAM, Hive Makerspace, and Digital Equity: Oversees staff responsible for the development, implementation, and evaluation of effective and relevant STEAM and Digital Equity programming. Administers technical aspects of the Library Takeout Technology service which circulates Chromebooks, Wifi Hotspots, and other technology to patrons. Supports STEAM and Digital Equity through collaborations with local businesses, community groups, educators, applications for grants or special projects, and related outreach activities. Supports the needs of STEAM Academy partners; attends STEAM academy events and supports technology for STEAM Academy users. Oversees staff responsible for the Hive makerspace, including the Fabrication Lab, XR/VR equipment, and Recording Studios. Coordinates with relevant City of Cambridge departments to advance efforts to provide technology, access, and skills to residents.
Leadership and management for the Innovation and Technology Department: Manages the department in a manner that supports overall Library goals and ensures that staff members offer the highest quality assistance to library users and staff. Leads and motivates employees; provides feedback, coaching, and counseling to enhance or improve performance. Supervises assigned professional and paraprofessional staff members at various levels and provides thoughtful leadership, mentorship, and development to each. Aids in the recruitment of new staff, serves on relevant search committees, and trains new staff members. Supports staffing gaps within the department; finding substitutes, reorganizing staff schedules & responsibilities, and reassigning staff to fill in for absences. Raises awareness and understanding of library services in the larger community. Communicates and applies library policies and procedures for patrons and staff. Responds to and resolves patron concerns and issues with STEAM and Digital Equity offerings. Ensures that library initiatives are an active part of Innovation and Technology services. Communicates the Library’s Innovation and Technology programs, philosophies, goals, and results to stakeholders.
MINIMUM REQUIREMENTS: Education and Experience: A Bachelor’s degree in Information Technology or related field is required. Three to five years of successful experience overseeing the management, design and implementation of technology initiatives; at least five years of experience in the Information Technology field, three of which were in a leadership or management role. Customer service experience is essential. Or any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work. PREFERRED QUALIFICATIONS: Experience working in the public sector Experience managing in a union environment Fluency in a language in addition to English
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT:
Works in assigned area, including office areas, training rooms, library locations, as needed. SCHEDULE:
The schedule requires a 37.5-hour work week, Monday-Friday, 8:30am-5:00pm, including ability to work occasional evening and Saturday hours in support of projects or events. Flexibility is required. Full/Part Time
Full Time Education
BA/BS Salary Range
$124,778.00- $137,000.00/year Closing Date
Open Until Filled How to Apply
To view the full job description, and apply visit this link. Posted
2025-01-06
#J-18808-Ljbffr
