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Manager, Operations & CEO Office, International Insurance
Job location: London, UK, or Zurich, Switzerland
Also open to Specialist level.
The Manager, Operations & CEO Office supports the International Re COO on the activities of the team with a focus on continuous improvement of business dashboards, tools & processes as well as ad hoc strategic project management. A self-starter and a doer with robust project management skills, you successfully manage the communication and information flow within the Region with all required stakeholders for successful execution.
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What will your essential responsibilities include?
Actively contribute to the maintenance and improvement of business dashboards and tools collecting feedback from all relevant stakeholders to equip the underwriting community with the right data and dashboards and support the cultural shift towards further data-based decision making. Support in defining and monitoring the relevant pilots and building the business cases for improvement of tools, collaborating with the Global IT & Operations teams and other relevant stakeholders for execution.
Support the International Re COO in designing and implementing effective operational processes in collaboration with Global Operations and Shared Services, promoting best practice sharing, consistency of processes throughout all the teams/countries of the International Region and continuing to simplify the organization through robust process design and KPIs.
Assist the International Re COO to ensure processes follow the AXA Internal Control framework and meet legal entity regulatory requirements including, but not limited to, KPI's and relevant reporting. Provide support in case of audit reviews and subsequent actions.
Act as a change agent to support the move towards a client-centric and data-driven culture for taking business decisions, promoting a simplification and empowerment mindset throughout the organization, in line with the AXA values. Establish a training plan for first line (underwriters) to increase adoption of data and tools and measure progress.
This position reports to the International Re COO.
SHARE your talent
We are looking for someone who has these abilities and skills:
Industry expertise:
Extensive experience in the P&C reinsurance market with a good understanding of underwriting tools and processes, knowledge of risk factors and operations. Solid and relevant knowledge base:
Proven track record in project management, project delivery, and stakeholder management. Continuous improvement and creative mindset to encourage the use of data and tools for business decisions. Naturally interested in exploring and expanding the business application of technology and GenAI tools. Preliminary exposure to operations & technology continuous improvement projects would be a plus. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience in coding in Power BI would be a plus. Dynamic and collaborative:
Ability to lead and act independently, approaching tasks proactively, anticipating needs, thinking quickly, and having the flexibility to (re)prioritize multiple tasks without sacrificing quality. Significant experience in partnering with all levels of management including communication and soft skills to adapt to different stakeholders and lead the organization through the necessary change. Capable of working and collaborating with a virtual team across multiple geographies and cultures and building own internal network. Excellent English (verbal and written) being the working language throughout the Region and Division. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Inclusion & Diversity AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe. • Robust support for Flexible Working Arrangements. • Enhanced family-friendly leave benefits. • Named to the Diversity Best Practices Index. • Signatory to the UK Women in Finance Charter. Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature:
How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change:
The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net-zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG:
All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability.
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Extensive experience in the P&C reinsurance market with a good understanding of underwriting tools and processes, knowledge of risk factors and operations. Solid and relevant knowledge base:
Proven track record in project management, project delivery, and stakeholder management. Continuous improvement and creative mindset to encourage the use of data and tools for business decisions. Naturally interested in exploring and expanding the business application of technology and GenAI tools. Preliminary exposure to operations & technology continuous improvement projects would be a plus. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience in coding in Power BI would be a plus. Dynamic and collaborative:
Ability to lead and act independently, approaching tasks proactively, anticipating needs, thinking quickly, and having the flexibility to (re)prioritize multiple tasks without sacrificing quality. Significant experience in partnering with all levels of management including communication and soft skills to adapt to different stakeholders and lead the organization through the necessary change. Capable of working and collaborating with a virtual team across multiple geographies and cultures and building own internal network. Excellent English (verbal and written) being the working language throughout the Region and Division. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Inclusion & Diversity AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe. • Robust support for Flexible Working Arrangements. • Enhanced family-friendly leave benefits. • Named to the Diversity Best Practices Index. • Signatory to the UK Women in Finance Charter. Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature:
How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change:
The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net-zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG:
All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability.
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