Company description
Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Overview
The Publicis Sapient Practice leadership team needs a creative, analytical, collaborative, and customer-centric approach to provide operations support services and forward-looking business solutions across Practice Development and Sales needs. Through technical implementation, optimization and key solutions, operations helps the Practice Leadership team and the Sales teams of the individual practices to attain their business goals while building long-term capabilities in collaboration with Practice Development. The department’s goal is to lead the strategy, operations and enablement for the practice organization and plays a critical role in this strategy by driving operations optimization and augmentation globally. As the Practices Operations Manager, you will contribute to process improvement for practice operations and enablement of strategies focusing on sales, intelligence and financial reports. You will bring experience of process optimisation that spans multiple products and geographies. You have a track record of leading initiatives that span multiple solutions and service lines and aligning different teams against a shared strategy, including mechanisms for running operations smoothly and enabling customer focused teams to deliver. You will consult and collaborate with multiple teams to solve complex problems, identify solutions/action plans and gain buy-in from senior stakeholders internal and external. You will help to define, continually review and optimize regional processes and reporting to maximise operational efficiencies and profitability.
Responsibilities
Responsibilities: Work with the Senior Manager of Business Operations to support the delivery of the Practice global operating model. Streamline information into actionable and decision-driving data, providing analysis on the reporting we build and maintain to drive conversations across the organization. Build strong stakeholder relationships and collaboration across regions (Solutions, Engineering, Sales, Finance, Sales Strategy and Operations, Go-to-Market, Global Services). Drive initiatives across multiple work streams and teams to maximise delivery efficiencies and profitability. Lead meetings in relation to the sales pipeline, associated analysis, reporting and planned commercial actions. Coordinate best practices and accelerate regional enablement to help the Practice businesses and operations. Consult, lead and deliver cross-functional projects and programs to scale Practice operations and enablement initiatives as required.
Qualifications
Bachelor's degree is desirable. Work experience gained driving efficient operations in terms of service delivery and revenue maximization through optimal and impactful reporting and pipeline management. This is likely to have been gained in Sales Operations, Service Operations, Strategy Consulting or Partner Operations. Strong collaboration skills are essential, gained delivering a responsive, accurate and efficient service to cross-functional teams (often geographically dispersed). Strong stakeholder management skills are essential - ability to navigate complex business organizations, manage multiple cross-functional stakeholders and negotiate optimal solutions across all parties. Strong analytical, problem solving skills and high levels of accuracy are essential. Strong IT proficiency with the Microsoft suite and data reporting tools is essential. Salesforce reporting skills and experience is desirable. Customer centric approach is essential - track record of delivering exemplary service and successfully delivering increased productivity and profitability. Strategic mindset and commercial awareness are essential - ability to think strategically about complex issues, deliver thoughtful recommendations and implement action plans including dashboards, workflows and organizational process improvements. Strong oral and written communication skills in English are essential - ability to adapt messages to both technical and business audiences and influence without authority.
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Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Overview
The Publicis Sapient Practice leadership team needs a creative, analytical, collaborative, and customer-centric approach to provide operations support services and forward-looking business solutions across Practice Development and Sales needs. Through technical implementation, optimization and key solutions, operations helps the Practice Leadership team and the Sales teams of the individual practices to attain their business goals while building long-term capabilities in collaboration with Practice Development. The department’s goal is to lead the strategy, operations and enablement for the practice organization and plays a critical role in this strategy by driving operations optimization and augmentation globally. As the Practices Operations Manager, you will contribute to process improvement for practice operations and enablement of strategies focusing on sales, intelligence and financial reports. You will bring experience of process optimisation that spans multiple products and geographies. You have a track record of leading initiatives that span multiple solutions and service lines and aligning different teams against a shared strategy, including mechanisms for running operations smoothly and enabling customer focused teams to deliver. You will consult and collaborate with multiple teams to solve complex problems, identify solutions/action plans and gain buy-in from senior stakeholders internal and external. You will help to define, continually review and optimize regional processes and reporting to maximise operational efficiencies and profitability.
Responsibilities
Responsibilities: Work with the Senior Manager of Business Operations to support the delivery of the Practice global operating model. Streamline information into actionable and decision-driving data, providing analysis on the reporting we build and maintain to drive conversations across the organization. Build strong stakeholder relationships and collaboration across regions (Solutions, Engineering, Sales, Finance, Sales Strategy and Operations, Go-to-Market, Global Services). Drive initiatives across multiple work streams and teams to maximise delivery efficiencies and profitability. Lead meetings in relation to the sales pipeline, associated analysis, reporting and planned commercial actions. Coordinate best practices and accelerate regional enablement to help the Practice businesses and operations. Consult, lead and deliver cross-functional projects and programs to scale Practice operations and enablement initiatives as required.
Qualifications
Bachelor's degree is desirable. Work experience gained driving efficient operations in terms of service delivery and revenue maximization through optimal and impactful reporting and pipeline management. This is likely to have been gained in Sales Operations, Service Operations, Strategy Consulting or Partner Operations. Strong collaboration skills are essential, gained delivering a responsive, accurate and efficient service to cross-functional teams (often geographically dispersed). Strong stakeholder management skills are essential - ability to navigate complex business organizations, manage multiple cross-functional stakeholders and negotiate optimal solutions across all parties. Strong analytical, problem solving skills and high levels of accuracy are essential. Strong IT proficiency with the Microsoft suite and data reporting tools is essential. Salesforce reporting skills and experience is desirable. Customer centric approach is essential - track record of delivering exemplary service and successfully delivering increased productivity and profitability. Strategic mindset and commercial awareness are essential - ability to think strategically about complex issues, deliver thoughtful recommendations and implement action plans including dashboards, workflows and organizational process improvements. Strong oral and written communication skills in English are essential - ability to adapt messages to both technical and business audiences and influence without authority.
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