Manager Products & Benefits

Job Description - Manager Products & Benefits (25000770) Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The International Premium Products & Benefits team (IPPB), within the International Card Services (ICS) COE, is responsible for delivering and enabling transformational growth opportunities by delivering best-in-class premium products, capabilities, customer experiences & partnerships to drive revenue growth and margin expansion. The benefits management team, as part of the IPPB organization is responsible for end-to-end management and optimization of our international benefits program across our premium products. Partnering across the International Premium Products and Benefits team, the successful candidate will lead benefits management and deployment to deliver differentiated value and drive sustainable growth. The role entails benefits strategy development, build and deployment including designing the customer experience, and post launch monitoring to drive continuous improvement. The candidate should be highly organised who can navigate the Blue Box, drive outcomes with agility, and deliver multi-faceted projects in a flawless fashion, with a proven ability to partner cross teams to drive best outcomes for local markets and the enterprise. How will you make an impact in this role: Key responsibilities Lead and manage a diverse pipeline of benefits including strategy, deployment, reporting/ monitoring and ongoing enhancements. Drive optimization of benefits deployment & change management model across markets, including the creation and maintenance of associated playbooks and assets. Manage key multi-market benefit launches to ensure flawless delivery across platforms, marketing, servicing and operations. Lead post launch monitoring, including extraction & dissemination of card member insight from Servicing channels to the broader team to provide greater awareness on both individual launches & the benefit programme as a whole. Partner with internal cross-functional collaborators (Marketing, Risk, Fraud, Credit, Compliance, GCO/Legal, Technologies, etc.) to ensure governance and operational excellence. Build, own and drive E2E Project Plan, internal communications, and associated Governance including decision and update forums. Manage & lead evolution of our publishing business (i.e., Departures & Centurion magazines). Build a holistic benefits strategy and activation plan for AmEx Experiences App. Experience Strong project management skills and experience delivering complex projects involving multiple stakeholders across platform and business units. Ability to balance strategy development and execution across multiple projects and understand platform nuances to devise and deliver innovative customer product benefits and journeys. Experience and expertise in digital platforms (i.e. Registered Card, STAR, Global Loyalty Benefits, OBM/GBM, etc.) and customer journeys. Experience activating features and benefits via digital apps. Strong collaboration, relationship management, and conflict resolution skills. Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility. Attention to detail and proven ability to drive results and ensure flawless execution. Positive team player with superior listening skills and the ability to adapt to shifting or changing priorities. Understanding of international landscape, including market & cultural nuances. Positive “roll-up your sleeves” attitude, proactive growth mindset, and passion to learn and win. Likes to have fun! Minimum Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job

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American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions. If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com. Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.

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